Associate Management Advisor

Not applicable; Liverpool; On-site; GBP 15,000 - 22,000; Full time

Job summary

ManpowerGroup in Liverpool is seeking an Associate Management Advisor to ensure accurate pay and timely processing for associates, delivering exceptional service and resolving pay-related queries with precision.

The role requires excellent communication, attention to detail, and collaboration with payroll and other departments. It includes managing PAYEE records and onboarding to prevent pay issues, in a full-time 37.5-hour week.

Qualifications

• Excellent attention to detail and strong written and verbal communication.
• Experience in payroll or related field preferred.
• Ability to handle multiple queries efficiently and meet deadlines.

Responsibilities

• Ensure Associates are paid correctly and on time.
• Deliver excellent customer service to Associates.
• Address pay-related queries including pension, holiday, maternity, paternity and overtime.
• Liaise with payroll and other departments to resolve issues.
• Manage PAYEE records and release P45 forms.
• Set up Associates to prevent pay and billing issues.

Skills

Attention to detail

Communication skills

Payroll knowledge

Multi-tasking

Professionalism

Word, Excel, PowerPoint

Outlook

Tools

Word

Excel

PowerPoint

Outlook

Job description

Associate Management Advisor

Location: Liverpool
Company: ManpowerGroup
Job Type: Full-Time 37.5 hours per week Monday - Friday 9am-5.30pm

Pay rate £13.33

Job Summary

We are seeking a dedicated and detail-oriented Associate Management Advisor to join our team. The successful candidate will ensure that ManpowerGroup associates are paid correctly and on time, deliver exceptional customer service, and address any pay-related queries efficiently. This role requires excellent communication skills, attention to detail, and the ability to work collaboratively with other departments. Associate Management is there to provide a 'best in class service' to Associates and clients, ensuring that their experience is productive, efficient and promotes ManpowerGroup as the partner of choice.

Key Responsibilities

• Ensure ManpowerGroup Associates are paid correctly and on time.
• Deliver exceptional customer service to Associates.
• Address and resolve pay-related queries, including pension, holiday, maternity, paternity, and overtime.
• Handle queries quickly and efficiently according to established processes.
• Go above and beyond to meet Associates' needs.
• Liaise with other departments such as payroll and the field to gather information to resolve issues
• Maintain excellent attention to detail in all tasks.
• Communicate effectively with Associates and other stakeholders.
• Understand clients' specific pay and holiday nuances to ensure compliance.
• Manage the termination of PAYEE records and release P45 forms.
• Set up Associates correctly to prevent pay and billing issues.
• Work collaboratively as part of a team.
• Administration of systems to ensure accurate job orders, extension, amendments, terminations and finishers
• Primary point of contact for the Associate for all pay and holiday queries throughout their engagement
• Communicating the process the Associate must follow whist on assignment (especially payment process)
• Purchase order management
• Extension Management
• Act as a liaison between Associates and other internal departments
• To own and manage Associate queries through to resolution

Skills, Knowledge & Attributes

• Excellent attention to detail.
• Strong communication skills, both written and verbal.
• Ability to understand and adhere to clients' specific pay and holiday requirements.
• Experience in payroll or a related field is preferred.
• Ability to work efficiently and handle multiple queries simultaneously.
• Strong problem-solving skills and a proactive approach.
• Articulate with a positive approach, and capable of dealing with confrontational situations sensitively and professionally as well as forging strong relationship with Associates
• Good reasoning skills and ability to deal with complex issues and make sound judgements on solutions
• Excellent telephone skills
• Resilient and ability to remain calm and professional under difficult circumstances
• Ability to project professionalism and confidence at all levels over the phone and face to face
• Excellent time management skills with an ability to meet tight deadlines
• Flexible attitude and approach
• Practical level of Word, Excel and PowerPoint
• Ability to use Outlook and the internet
• Displays enthusiasm and motivation to succeed

Capabilities

• Engaging and authentic - easily and effectively engages people, drawing them into our network, uses strong communication skills to build and maintain trusting relationships.
• Brilliant feedback - making every piece of feedback timely, caring and insightful.
• Great connector - being able to see and create connections and possibilities for Associates, clients, and ourselves.
• Organised and efficient - able to balance multiple priorities, plans and structures time to efficiently and effectively meet performance objectives

Mindsets

• Be Associate first. We want great talent to choose us. Our promise to Associates is clear - we help accelerate their personal success. What is important to our Associates is important to us, because their success leads to our success.
• Be real. We are straight and upfront with Associates because we respect them and want to create strong trusting relationships.
• Be an expert. We continually deepen our knowledge of trends, markets, industries and people. We give our Associates access to our knowledge, insights and networks. In turn they build our networks and knowledge.
• Be accountable. We always deliver on our commitments.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.