Associate Digital Product Manager - Enterprise Tech

American Express; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

American Express is seeking high-potential graduates for an Associate Digital Product Management role within Enterprise Technology Services. This full-time program introduces you to product framing, hypothesis development, and cross‑functional collaboration to shape customer and colleague experiences.

You will frame problems, define outcomes, collaborate with analytics teams, and explore AI-enabled opportunities while learning the end‑to‑end product lifecycle.

Qualifications

• Demonstrated interest in technology, product management, digital products, customer experience, AI-enabled products, data-informed decision-making, or enterprise platform concepts.
• Strong analytical and problem-solving skills with the ability to interpret data, evaluate information, identify patterns, form hypotheses, and develop clear recommendations.
• Strong written and verbal communication skills with the ability to explain ideas, product decisions, insights, risks, and recommendations clearly to technical and non-technical audiences.
• Ability to collaborate effectively within cross-functional teams and build strong working relationships with partners and stakeholders.
• Experience through coursework, projects, internships, research, student organizations, or extracurricular activities that demonstrate leadership, organization, customer focus, product-oriented thinking, data literacy, or technical fluency.
• Must have a graduation date in 2027

Responsibilities

• Partner with Product Managers, Engineers, Designers, Data Analysts, Architects, and business stakeholders to support product strategy, discovery, roadmap planning, and product decision-making.
• Help frame customer or colleague problems, define opportunities, develop hypotheses, and document product requirements, user stories, acceptance criteria, and solution concepts.
• Conduct customer discovery, stakeholder engagement, user research, usability testing, and synthesis of qualitative and quantitative insights to inform product decisions.
• Support prioritization by evaluating customer value, business value, technical feasibility, risk, effort, and evidence from product, customer, operational, and business data.
• Help define product outcomes, KPIs, success measures, dashboards, launch measurement, and post-launch learning plans in partnership with product and analytics teams.
• Analyze customer, product, operational, and business data to identify trends, insights, opportunities, and recommendations that improve customer or colleague experiences.
• Collaborate across product, engineering, design, analytics, risk, security, operations, finance, and business teams to explore product concepts, prototypes, APIs, platform capabilities, roadmap tradeoffs, and implementation considerations.
• Evaluate how AI or automation could improve a customer journey, colleague experience, internal product, analytics practice, documentation workflow, or team process while applying responsible AI and human-in-the-loop practices.

Skills

Technology interest

Analytics

Communication skills

Collaboration

Leadership potential

Data literacy

Customer focus

Technical fluency

Problem solving

Education

Pursuing Bachelor’s degree

Tools

Jira

Confluence

Figma

Miro

Excel

PowerPoint

Tableau

Power BI

Job description

American Express is seeking high-potential graduates for an Associate Digital Product Management role within Enterprise Technology Services. This full-time program introduces you to product framing, hypothesis development, and cross‑functional collaboration to shape customer and colleague experiences.

You will frame problems, define outcomes, collaborate with analytics teams, and explore AI-enabled opportunities while learning the end‑to‑end product lifecycle.