Associate Customer Success Manager

JR United Kingdom; Guildford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT solution provider is seeking an Associate Customer Success Manager to support a portfolio of clients in Microsoft 365 and Cisco services. This role offers a path into Customer Success Management or Account Management, focusing on client relationships and consistent communication.

Benefits

Unlimited training and development

Career progression opportunities

Qualifications

• 1–3 years’ experience in a client-facing or support role.
• Keen to learn and build product knowledge.

Responsibilities

• Act as day-to-day contact for assigned clients.
• Run quarterly check-ins and renewal reviews.
• Create and send service reports (usage, uptime).

Skills

Strong communication skills

Organisational skills

Basic understanding of Microsoft 365

Basic understanding of Cisco

Familiarity with reporting tools

Job description

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Associate Customer Success Manager, guildford

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Client:

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location:

guildford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

• Do you want a role that will provide you with an outstanding career path (into Customer Success Management, Account Management, Pre-sales etc) ?
• Are you passionate about building and nurturing client relationships ?
• Do you want access to unlimited training and development?

Opportunity to work at a Top Leading Solution Provider working as an Associate Customer Success Manager. A massive opportunity to support a portfolio of subscription-based clients across Microsoft 365 and Cisco services. You’ll help ensure each client, receives consistent communication, reporting, and visible value.

Main Responsibilities:

• Act as day-to-day contact for your assigned clients
• Run quarterly check-ins and renewal reviews
• Share usage tips (Microsoft 365, Cisco)
• Create and send service reports (usage, uptime, cases)
• Track contracts, licences, and expiries
• Escalate issues and keep CRM/tools updated
• Spot upsell/support opportunities

Requirements:

• 1–3 years’ experience in a client-facing or support role
• Strong communication and organisational skills
• Basic understanding of Microsoft 365 and Cisco
• Comfortable using reporting tools like Excel or Power BI
• Keen to learn, grow, and build product knowledge

This is a fantastic opportunity at a leading IT solution provider, to help manage a set amount of key accounts through nurturing the relationship. This is an outstanding opportunity to grow a career into Customer Success Management or Account Management or Pre-sales etc.