Associate Customer Success Manager

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading IT solution provider as an Associate Customer Success Manager, supporting a portfolio of subscription-based clients across Microsoft 365 and Cisco services. You will ensure consistent communication, reporting, and visible value for clients, with opportunities to grow into Customer Success Management or Account Management roles. Ideal for candidates with 1-3 years of experience in client-facing positions, strong organizational and communication skills, and a passion for building relationships.

Benefits

Unlimited training and development

Qualifications

• 1–3 years’ experience in a client-facing or support role.
• Strong communication and organizational skills required.
• Basic understanding of Microsoft 365 and Cisco.

Responsibilities

• Act as day-to-day contact for assigned clients.
• Run quarterly check-ins and renewal reviews.
• Create and send service reports.

Skills

Communication

Organizational skills

Understanding of Microsoft 365

Understanding of Cisco

Reporting tools familiarity

Client relationship building

Tools

Excel

Power BI

Job description

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InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment provided pay range

This range is provided by InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

• Do you want a role that will provide you with an outstanding career path (into Customer Success Management, Account Management, Pre-sales etc) ?
• Are you passionate about building and nurturing client relationships ?
• Do you want access to unlimited training and development?

Opportunity to work at a Top Leading Solution Provider working as an Associate Customer Success Manager. A massive opportunity to support a portfolio of subscription-based clients across Microsoft 365 and Cisco services. You’ll help ensure each client, receives consistent communication, reporting, and visible value.

Main Responsibilities:

• Act as day-to-day contact for your assigned clients
• Run quarterly check-ins and renewal reviews
• Share usage tips (Microsoft 365, Cisco)
• Create and send service reports (usage, uptime, cases)
• Track contracts, licences, and expiries
• Escalate issues and keep CRM/tools updated
• Spot upsell/support opportunities

Requirements:

• 1–3 years’ experience in a client-facing or support role
• Strong communication and organisational skills
• Basic understanding of Microsoft 365 and Cisco
• Comfortable using reporting tools like Excel or Power BI
• Keen to learn, grow, and build product knowledge

This is a fantastic opportunity at a leading IT solution provider, to help manage a set amount of key accounts through nurturing the relationship. This is an outstanding opportunity to grow a career into Customer Success Management or Account Management or Pre-sales etc.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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