Store Director

RH; Greater London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A luxury home furnishings retailer in Greater London is seeking a Store Director to lead the Gallery team. You will leverage over 10 years of leadership experience in high-end furnishings to drive sales and foster a positive and dynamic environment. The ideal candidate will demonstrate a strong passion for design, empower staff, attract talent, and ensure exceptional service delivery. This role emphasizes polished communication and refined taste in luxury, positioning the RH brand as a global leader in the industry.

Qualifications

• 10+ years of leadership experience in high-end furnishings or luxury retail.
• Proven experience creating a positive work environment.
• Exceptional analytical and decision-making skills.
• Exceptional analytical, problem-solving and decision-making skills.
• High energy and results-driven.
• Adept at gaining insights from mistakes and seeking constructive feedback from colleagues or leaders to improve results.
• Smart, creative and has a point of view.
• Command of the English language both written and spoken is required. In this role you will communicate with Global clients as well as Leaders and cross-functional partners where English is the primary language.

Responsibilities

• Lead and develop associates to drive sales and control expenses.
• Attract and retain top talent across all business levels.
• Monitor and analyze business strategies for results.
• Represent the RH brand through polished communication, personal appearance and professionalism through the lens of refined taste with a discerning eye for luxury
• Learn and communicate the RH design ethos and product assortment
• Address all human resources concerns quickly, in partnership with Field Leadership and the People Team
• Eagerly embrace change and deliver top results with a positive attitude no matter what the obstacle
• Monitor, communicate and analyze the business and determine strategies to achieve extraordinary results
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, Gallery cash controls, inventory management and internal audits
• Support, implement, provide follow-up and feedback for all initiatives and rollouts as the business shifts and changes

Skills

Leadership

Analytical skills

Problem-solving

Communication

Team development

Education

Interior design experience

Job description

Join to apply for the Store Director role at RH

Job Description

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the “right” people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won’t take “no” for an answer. We value team players, people who are more concerned with what’s right, rather than who’s right.

Our architecturally inspiring galleries offer a seamlessly integrated hospitality experience, and we are building the world’s first consumer‑facing interior design, architecture and landscape architecture services platform inside our Galleries, further amplifying the brand.

As part of the Gallery team, you will be a part of this movement. RH is seeking a Gallery Leader to lead and develop associates across all functions of the business. The Leader is expected to deliver first‑class service internally and externally by removing obstacles, providing support, and ensuring that teams feel empowered to “do the right thing.” This role will demonstrate a passion for design and home furnishings and will lead a team focused on strategy and execution.

Your Responsibilities

• Live Our Vision, Values and Beliefs every day
• Boldly coach, lead and develop teams to promote a positive and dynamic environment that drives sales and controls bottom‑line expenses
• Attract the right talent at all levels for our ever‑changing business and retain talent who uphold the same personal and professional standards
• Represent the RH brand through polished communication, personal appearance and professionalism through the lens of refined taste with a discerning eye for luxury
• Learn and communicate the RH design ethos and product assortment
• Address all human resources concerns quickly, in partnership with Field Leadership and the People Team
• Eagerly embrace change and deliver top results with a positive attitude no matter what the obstacle
• Monitor, communicate and analyze the business and determine strategies to achieve extraordinary results
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, Gallery cash controls, inventory management and internal audits
• Support, implement, provide follow‑up and feedback for all initiatives and rollouts as the business shifts and changes

Our Requirements

• 10+ years leadership experience in high‑end furnishings, design showrooms, luxury retail or similar field
• Interior design experience preferred
• Proven experience fostering a positive and healthy work environment, where associates are empowered to do their best
• Exceptional analytical, problem‑solving and decision‑making skills
• High energy and results‑driven
• Adept at gaining insights from mistakes and seeking constructive feedback from colleagues or leaders to improve results
• Smart, creative and has a point of view
• Command of the English language both written and spoken is required. In this role you will communicate with Global clients as well as Leaders and cross‑functional partners where English is the primary language.

Our Physical Requirements

• Ability to lift and mobilize small to medium items up to 15 kg while utilizing appropriate equipment and techniques
• Ability to maneuver effectively around Gallery floor, stock room and office
• Prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing

About Us

RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual’s experience, qualifications, and the geographic location of the role.