Associate Client Executive

TRSS; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Join a leading company as an Associate Client Executive in London, where you will manage client relationships, ensure satisfaction, and support growth. This hybrid role emphasizes flexibility and offers opportunities for career development, making a meaningful impact in a collaborative environment.

Benefits

Hybrid Work Model

Work-Life Balance Policies

Career Development Opportunities

Comprehensive Benefits

Inclusive Culture

Paid Volunteer Days

Qualifications

• Prior account management experience.
• Familiarity with Thomson Reuters products or willingness to learn.

Responsibilities

• Manage client renewal schedule and ensure contracts are closed on time.
• Coordinate with Sales Specialist to address client concerns.
• Oversee new client onboarding and training.

Skills

Problem-Solving

Communication

Organizational Skills

Leadership

Job description

Associate Client Executive

Reporting to the Sales Manager, this role offers an exciting opportunity to join a team focused on supporting growth by nurturing, building, and expanding relationships with our client base.

The position involves working with existing small and mid-tier accounts, serving as a primary point of contact and trusted adviser for our customers.

About The Role:

As an Associate Client Executive at Thomson Reuters, you will:

• Manage the client renewal schedule, ensuring contracts are issued and closed on time, meeting sales targets.
• Coordinate with the Sales Specialist to engage the wider Account Team when clients seek to expand or express concerns at renewal.
• Implement Account Plans and serve as the contact for accounts with short-term and long-term objectives.
• Regularly communicate with clients to confirm satisfaction and experience.
• Collaborate with multiple departments to meet sales objectives and performance goals.
• Ensure invoices are understood, reconciled, and disputes resolved collaboratively with the AR Team and clients.
• Oversee new client onboarding, training, and support.

About You:

Ideal candidates will likely have:

• A proactive, motivated attitude focused on customer satisfaction.
• Strong problem-solving skills.
• Excellent communication skills, comfortable engaging with senior executives.
• Outstanding organizational abilities to handle multiple accounts simultaneously.
• Experience developing creative client solutions.
• Leadership qualities with an empathetic approach.
• Prior account management experience.
• Familiarity with Thomson Reuters products and processes or a willingness to become an expert.

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What’s in It For You?

• Hybrid Work Model: Flexible work environment with 2-3 days in the office weekly.
• Flexibility & Work-Life Balance: Policies supporting personal responsibilities, including work-from-anywhere options.
• Career Development: Continuous learning opportunities and growth programs.
• Industry Benefits: Comprehensive plans including vacation, mental health days, retirement, tuition reimbursement, and wellbeing resources.
• Culture: Inclusive, award-winning environment emphasizing values like customer obsession and collaboration.
• Social Impact: Paid volunteer days and involvement in ESG initiatives.
• Making a Difference: Contributing to justice, truth, and transparency worldwide.

About Us

Thomson Reuters provides trusted content and technology for professionals in legal, tax, accounting, compliance, government, and media sectors. With 26,000 employees across 70+ countries, we promote objectivity, accuracy, fairness, and transparency. Join us to help shape industries that advance society.

We value diverse backgrounds and are committed to equal employment opportunities and accommodations for individuals with disabilities or religious beliefs. More info on accommodations here. Learn about protecting yourself from job fraud here. Discover more about Thomson Reuters at thomsonreuters.com.