Associate Customer Success Manager - Arabic speaker

TN United Kingdom; Staines-upon-Thames; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Associate Customer Success Manager fluent in Arabic to advocate for customers and enhance their experience with innovative solutions. This dynamic role involves overseeing customer portfolios, ensuring they achieve their business outcomes, and maximizing the value from their investments. You will leverage cutting-edge AI technologies to optimize workflows and drive customer success. If you are passionate about fostering customer relationships and have a knack for problem-solving, this opportunity is perfect for you. Join a forward-thinking team where your contributions will directly impact customer satisfaction and success.

Qualifications

• 2+ years of experience in customer professional services or related support.
• Experience leveraging AI for enhancing work processes and decision-making.

Responsibilities

• Oversee customer engagement and ensure technical health of products.
• Promote customer success stories and resolve escalated issues.

Skills

AI-powered automation

Workflow optimization

Data-driven insights

Customer professional services

Problem-solving

Collaborative work

Job description

Associate Customer Success Manager - Arabic speaker, Staines-upon-Thames

Client: ServiceNow

Location: Staines-upon-Thames, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 32d9c3db1a54

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description

The role of the Associate Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

• Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
• Ensure customers are technically healthy and on the most recent version of our product
• Identify criteria for assisting your customers by using the Artificial Intelligence in the Impact Digital Experience
• Promote ServiceNow customer success stories and processes
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
• Work with ServiceNow teams to improve product adoption and increased footprint
• Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem

Qualifications

To be successful in this role, you have:

• Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights
• At least 2 years of experience providing customer professional services or related business support
• Ability to provide independent comprehensive services
• Experience resolving issues through analysis
• Experience working collaboratively
• ServiceNow accreditations or certifications are a plus
• Expectation to come into our office in Staines 2-3 times a week

Additional Information

Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other protected category. Applicants with arrest or conviction records will also be considered in accordance with legal requirements.

Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact [emailprotected].

Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, ServiceNow may need to obtain export control approval from government authorities. Employment is contingent upon obtaining any necessary export licenses or approvals.

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