Associate Chief Nurse - Operations and Patient Experience (IPC)

Great Ormond Street Hospital for Children NHS Foundation Trust; London; On-site; GBP 85,000 - 98,000; Full time

Job summary

A leading children's hospital in London is seeking an Associate Chief Nurse to lead operations and patient experience. The successful candidate will ensure high-quality care standards and lead a dedicated team in their mission. This role requires extensive experience in children's nursing and operational management, with a focus on quality improvement and leadership in a collaborative environment.

Qualifications

• Significant experience at a senior operational level in a relevant children's environment.
• Experience managing teams and workforce planning.
• Excellent interpersonal and influencing skills.

Responsibilities

• Provide professional and clinical nursing leadership.
• Ensure high-quality clinical care standards.
• Collaborate with the Senior Leadership Team.

Skills

Leadership

Communication

Team Management

Clinical Expertise

Education

Relevant Master's Degree

RSCN/RN Child Registration

Job description

Associate Chief Nurse - Operations and Patient Experience (IPC)

The closing date is 28 September 2025

An exciting opportunity has arisen for a senior nurse leader to join the International & Private Care Directorate at our world-class children\'s hospital. We are looking for an ambitious, talented and compassionate team player to join our team of excellent staff. The postholder will be one of the team of senior leaders who has accountability for the operational performance of the directorate and the Associate Chief Nurse will play a pivotal role in ensuring that exceptional quality, safety, and patient experience standards are maintained and improved upon.

The post of Associate Chief Nurse - Operations and Patient Experience (International and Private Care Directorate) will lead a team in the provision of a responsive service at Great Ormond Street. International and Private Care (I&PC) treats and cares for children with an unrivalled range of over 60 medical and surgical conditions including haematology, oncology, BMT, CAR-T, immunology, neurology, neurosurgery, gastroenterology, ENT, metabolic, and nephro-urology disorders.

I&PC has an establishment of approximately 300 clinical and non-clinical staff, across a dedicated bed pool of 53 inpatient beds and ten outpatient rooms. In addition, and when appropriate, funded beds on NHS wards are used for specific patient pathways such as intensive care, cardiac, nephrology and neurosurgery. As the ACN you will lead the nursing team across the relevant areas within the Directorate

Main duties of the job

You will provide professional and clinical nursing leadership, advice and development, and contribute to Trust-wide and national projects. You will have significant experience at a senior nursing level in a relevant children\'s in-patient environment. You must demonstrate strong leadership the management, professional and operational delivery of the high-quality clinical care standards across the Directorate, ensuring that children are always treated with dignity and respect. As part of the Senior Leadership Team, the Associate Chief Nurse will work collaboratively with the Managing Director International, Clinical Director I&PC and Deputy Director I&PC to assure the Executive Team and Trust Board that robust systems of governance and performance management are in place to deliver high quality child and family centred care and services. You will also provide strong, effective visible leadership and be a positive role model. You will be part of a successful senior nursing team, supporting the delivery of excellent nursing care across the hospital.

You will have significant experience at a senior nursing level in a relevant children's in-patient environment. You must demonstrate strong leadership and excellent staff management skills in line with our Trust values.

With excellent communication skills you will need to be able to establish your credibility at all levels.

About us

The post holder will also have significant experience at a senior operational level in a private hospital or NHS private patient unit. The postholder will also work collaboratively with the nursing workforce team in ensuring the nursing recruitment and retention agenda remains a priority. There will be an opportunity for the postholder to be part of a leadership team who will deliver the Trust\'s Nursing Strategy, Safe in our Hands -to achieve joy at work. We are keen to make our workforce as diverse as the communities we serve, and we hope to attract applications from underrepresented groups, including people with Black, Asian and Minority Ethnic heritage, people with a disability, and people from LGBTQ+ communities. By growing an ever more diverse workforce, we\'ll have a greater range of perspectives and knowledge, meaning that we can provide the children and young people at our hospital with even better care.

Our hospital is committed to creating an environment that is open and inclusive. Our staff are encouraged to engage with colleagues through the following networks: REACH (Race, Ethnicity and Cultural Heritage) ENABLED (Enhancing Abilities & Leveraging Disabilities Network), PRIDE and Women\'s networks; all of which are sponsored by a member of our Executive Management Team.

Job responsibilities

This job description is intended as an outline of the areas of activity and can be amended in the light of the changing needs of the service and will be reviewed as necessary in conjunction with the post-holder.

Person Specification

Values

• Understanding of Diversity and Inclusion challenges in the workplace
• RSCN / RN Child with current registration with NMC
• Relevant Master\'s Degree
• Attendance on a clinical leadership programme
• Attendance on a management training programme
• Coaching or mentoring qualification

Experience/Knowledge

• Significant experience at a senior operational level in a relevant children\'s environment
• Significant experience at a senior operational level in a private hospital or NHS private patient unit
• Significant experience managing teams and team building
• Experience of workforce planning / role redesign
• Managing the recruitment process
• Track record in retaining nursing staff
• Experience of developing and nurturing staff, succession planning
• Experience of managing professional development and professional conduct issues
• Experience of managing robust governance and performance management systems
• Experience in leading transformational change
• Experience of working with children and families from the UK and Overseas to improve patient experience
• Experience in leading on quality, standards of care, clinical audit, benchmarking and clinical improvements
• Management of complaints and incidents and implementation of subsequent learning
• Managing safeguarding concerns
• Experience of training and development implementing evidence-based practice or nursing research in practice
• Experience of dealing with a range of complex issues within a political and/or demanding stakeholder environment
• Experience in leading clinical developments / change in children\'s care and/or nursing practice

Skills/Abilities

• Excellent interpersonal, managerial, organisational, and influencing skills
• Demonstrates excellent communication skills, Excellent written and presentation skills
• Demonstrable clinical, operational and strategic leadership skills
• Ability to build and develop teams and maintain constructive working relationships
• Effective Team Player, able to work within and across different teams
• Ability to contribute to the development of and implementation of the Trust strategic vision and the Vision for nursing
• Ability to develop staff through mentoring / clinical supervision
• Ability to operate and think laterally at an operational and strategic level
• Evidence of personal insight and sound judgement
• Professional credibility
• Financial management skills
• Ability to give clinical advice and provide the clinical contribution to business planning processes

Personal Attributes

• Has the ability to influence with professionalism
• Shows compassion and integrity and can demonstrate a values-based approach to their work and can apply this to daily leadership in practice.
• Demonstrates honesty and humility

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Great Ormond Street Hospital for Children NHS Foundation Trust

Address

Great Ormond Street Hospital NHS Foundation Trust

£85,431 to £97,148 a yearper annum inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

271-IPC-7408318

Job locations

Great Ormond Street Hospital NHS Foundation Trust