Associate Account Manager

CDW Corporation; Manchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a motivated Associate Account Manager to enhance vendor and customer relationships. This role is ideal for someone eager to kick-start their career in sales, focusing on building strong relationships and delivering exceptional service. You'll assist in managing bids, coordinating account plans, and resolving escalations while collaborating with internal teams and vendors. If you are ambitious, organized, and ready to thrive in a supportive environment, this opportunity will help you grow your skills in technology, sales, and project management, all while contributing to a dynamic team culture.

Qualifications

• Strong communication and relationship-building skills are essential.
• Proficiency in Microsoft Office and other productivity tools.

Responsibilities

• Support vendor and customer relationships while driving operational efficiency.
• Assist in managing bids and coordinating account plans.

Skills

Communication Skills

Relationship Building

Organizational Skills

Time Management

Problem Solving

Microsoft Office

Tools

Microsoft Office

Job description

Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

ABOUT CDW

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs approximately 14,600 coworkers.

CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fuelled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.

At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers in a rapidly evolving technology landscape.

JOB SUMMARY

We are seeking a motivated and ambitious Associate Account Manager to support vendor and customer relationships, drive operational efficiency, and deliver exceptional service. In this role, you’ll assist in managing bids, coordinating account plans, resolving escalations, and supporting customer onboarding and renewals. You'll collaborate with internal teams, vendors, and customers to ensure seamless communication and satisfaction while developing your skills in technology, sales, and project management.

This is a fantastic opportunity for someone looking to kick-start their career in sales, with a focus on building strong relationships, managing accounts, and delivering value to clients. Strong communication, organisational, and relationship building skills are essential, along with a desire to grow in a fast-paced, supportive environment.

KEY RESPONSIBILITIES

Vendor Relationships:

• Assist in managing global bids and programmes, including End-of-Life (EOL) product updates and company standard changes.
• Support account mapping to identify growth opportunities with key vendors.
• Build strong working relationships with Vendor Account Managers and internal teams.
• Participate in monthly cadence calls with vendors to ensure alignment and collaboration.
• Support discount negotiations to deliver value for both customers and the business.

Customer Relationships:

• Participate in operational cadence calls to discuss successes and identify areas for improvement.
• Track and update open quotes and backorders, ensuring customers are informed.
• Assist in preparing regular reports and managing inventory updates.
• Support customer onboarding processes, ensuring a smooth and professional experience.
• Act as the first point of contact for operational escalations, resolving issues promptly.
• Help manage renewals and customer-specific catalogues.
• Monitor SLA compliance and provide updates to stakeholders.
• Assist with high-value and complex quotes/orders, ensuring accuracy and timely delivery.
• Work with internal teams to grow attach rates and identify upselling opportunities.
• Schedule and support customer meetings and Quarterly Business Reviews (QBRs), including preparation of presentations.
• Contribute to delivering an outstanding customer experience.

Internal Relationships:

• Assist in managing account plans to align with business objectives.
• Coordinate customer requirements with relevant internal departments to ensure seamless delivery.
• Serve as the first point of escalation for internal issues, including credit, invoicing, and shared services.
• Collaborate across teams to meet and exceed customer expectations.
• Work closely with sellers and sales managers to align on goals and objectives.

Personal Development:

• Develop foundational knowledge in technology and sales.
• Learn and implement process improvements to increase efficiency.
• Share best practices with the team to contribute to collective success.
• Build project management skills to handle initiatives effectively.

QUALIFICATIONS, SKILLS, AND EXPERIENCE

• Excellent communication and relationship-building skills.
• Strong organisational, time management, and prioritisation abilities.
• Ambitious and motivated to achieve personal and professional goals.
• Inquisitive and eager to understand customer needs and propose suitable solutions.
• Proficiency in Microsoft Office and other productivity tools.
• Positive attitude with the ability to work well both independently and as part of a team.
• Resilient under pressure with a proactive approach to problem-solving.
• Ability to manage deadlines, resolve conflicts, and adapt to new challenges.

CUSTOMER FOCUS AND WAYS OF WORKING

• Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role.
• Each coworker has a responsibility to ask questions when they are unsure of CDW’s values, standards, and policies, and to act if they believe someone else is not acting consistently with those values, standards, and policies.
• Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW’s commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management.
• Each coworker is required to comply with CDW’s policies relating to Information Security and Data protection.

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.