Associate Account Manager

Botify; City Of London; On-site; GBP 37,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus

Private health insurance

Pension with Penfold

Employee referral program

Unlimited paid annual leave

ClassPass

Cyclescheme

Travel stipend to Paris/NY/Singapore

Career coaching

Job summary

Botify is seeking an Associate Account Manager to grow and maintain revenue across a book of mid-market brands. You will own the commercial partnership, renewals, and expansions, working closely with Customer Enablement to drive value.

You’ll build relationships with key decision-makers, articulate a customer-centric narrative, and manage budgets, KPIs, and renewal timelines to deliver sustained, like-for-like growth and long-term partnerships.

Qualifications

• 1+ years of relevant experience in fast-paced environments.
• Authentically passionate about helping customers grow their businesses.
• Empathetic and persuasive with strong emotional intelligence and business savvy.
• Goal-driven with ability to identify paths to positive outcomes in complex scenarios.
• Highly detail-oriented and able to manage multiple client relationships.

Responsibilities

• Build strong relationships with key decision-makers in mid-market accounts.
• Be a voice for the customer within Botify and drive a customer-centric approach.
• Know client organisations: players, structure, budgets, growth goals, initiatives.
• Collaborate with Customer Enablement to ensure maximum value from the partnership.
• Own the renewal process from discovery to budget confirmation and contract closure.
• Close product expansions, upsells, and cross-sells to grow the book of business.
• Lead annual business reviews with a value-based narrative.

Skills

Account management

Relationship building

Sales process

Negotiation

Renewals

Cross-sells

Communication

Tools

CRM software

Job description

Botify is the AI Visibility and Agentic Commerce platform. We help the world's leading brands be found — and chosen — in an era where AI systems, not just consumers, are discovering, evaluating, and buying products. From ensuring AI bots can render and read your content (SpeedWorkers), to optimising product signals at scale (PageWorkers), to proactively pushing structured feeds directly to AI models (Agentic Feeds), Botify owns the infrastructure layer that determines whether brands win or lose in the age of agentic commerce.

Our customers include some of the largest retailers and digital businesses in the world. The shift from keyword search to AI-driven discovery is one of the biggest commercial transitions of the decade. We're at the centre of it.

Botify is listed on both the AWS Marketplace and Google Cloud Marketplace. Our sales teams work in active collaboration with AWS and GCP field teams to identify and drive value for mutual customers — giving our AEs access to partner resources, co-sell programs, and executive relationships that accelerate deals.

Role Overview

We are looking for a commercially-minded and customer-focused professional to join our growing Account Management team. As an Associate Account Manager, you’ll be responsible for growing and maintaining our existing revenue base with many of the world’s most exciting global brands. You’ll have a dedicated book of business among our Mid-Market accounts, and it will be up to you to own the commercial partnership between Botify and those customers.

What you’ll do

• Build strong relationships with key decision-makers within our mid-market accounts, becoming a trusted partner

• Be a voice for the customer within Botify, driving a customer-centric approach to all engagements Botify has with the customer

• Know your client organisations inside and out - key players, reporting structure, budget cycles, growth goals, strategic initiatives

• Work closely on a team with our Customer Enablement Managers to ensure customers are seeing maximum value from the partnership

• Own the entire renewal process: running discovery to understand the critical KPIs, evaluation criteria, and decision process; confirming budget; and shepherding the contract over the finish line

• Close product expansions, upsells, and cross-sells to grow your book of business and help deliver best-in-class net revenue growth

• Lead annual business reviews, owning a value-based commercial narrative and business outcome

What we’re looking for

• 1+ years of relevant experience, with demonstrated success in fast-paced environments

• Authentically passionate about helping our customers to grow their businesses and hit their targets

• Empathetic and persuasive, with a strong mix of emotional intelligence and business savvy

• Goal-driven, with capabilities of identifying clear paths to positive outcomes in complex scenarios

• Highly detail-oriented and able to keep numerous balls in the air at once without skipping a beat; you can project manage and set priorities while managing multiple client relationships

• Dependable, honest and trustworthy in your communication, both internally and externally

• Ambitious and open to feedback; energised by being part of a high-performing, world class team

Salary

£37,000 – £42,000 base salary + 50% variable

What's in it for you

• Competitive salary and quarterly bonus structure, ISO share options

• Unlimited paid annual leave and flexible working policies

• Workplace pension with Penfold, salary sacrifice scheme

• Employee referral program

• Private health insurance with Vitality (including medical, dental, mental health, and more)

• Wide range of benefits (ClassPass, Cyclescheme, train ticket loan & more)

• Regular Lunch & Learns, team socials and off-site events

• Travel stipend to work from our offices in Paris, New York and Singapore

• Opportunities for personal and professional development (career coaching with Bravely, social responsibility initiatives)

We are proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Industry research shows that women and those in traditionally underrepresented groups generally don't apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don't check 100% of the boxes - that's okay - we encourage you to apply anyway and highlight what you can bring to the table!