Senior Enterprise Account Manager

Frontify; Greater London; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Private health benefits

Pension scheme: 5% matched

Minimum 25 days annual leave

Educational and wellbeing days off

Wellbeing, learning and development, &

Commuter allowance

Home office setup budget

Weekly free office lunch

Localized benefits

Work from inspiring locations (45 days

Summer company meet-up

Job summary

Frontify is seeking a Strategic Account Manager for the EMEA market. You will cultivate relationships with enterprise customers, guide them toward brand-management goals, and identify growth opportunities to expand Frontify's footprint across Europe.

You’ll work cross-functionally with Success, Sales, Marketing and Product, negotiate expansions, and partner with executives. A hybrid London-based role requiring two days in the office weekly.

Qualifications

• 4–6+ years driving enterprise account management or sales in B2B SaaS.
• Proven success managing large, complex customer relationships within the EMEA.
• Experience with enterprise marketing, brand, or creative technology solutions.
• Credibility with VP- and C-level decision-makers.
• Ability to combine strategic thinking with commercial acumen to deliver customer value.
• Autonomy in a high-expectation environment.
• Collaborative work with Product, Marketing, and Customer Success teams.

Responsibilities

• Own expansion and renewal targets, with focus on upsells/cross-sells.
• Manage a portfolio of enterprise customers across EMEA, driving revenue growth and retention.
• Develop strategic account plans aligning priorities with Frontify’s platform capabilities.
• Build and maintain relationships with stakeholders—from users to C-level executives.
• Identify and lead expansion opportunities across business units and brands.
• Negotiate expansions with a focus on long-term partnership health.
• Collaborate with Customer Success, Sales, Marketing, and Product teams to deliver seamless customer experiences.
• Share customer insights to influence Frontify’s roadmap.
• Comfortable with a hybrid work model, spending 2 days per week in our London office.

Skills

Enterprise account mgmt

B2B SaaS

EMEA sales

Senior stakeholder mgmt

Strategic thinking

Autonomous working

Cross-functional collaboration

Job description

Frontify is the brand platform behind some of the world’s leading organizations, including Microsoft, Telefónica, Bosch, Mercedes-Benz, and Kia. We help every team bring brands to life - with governance in one place, seamless workflows across the tools people already use, and a foundation that’s ready for AI.

We’re driven by collaboration, curiosity, and the belief that great work can happen anywhere. What began in St. Gallen has grown to London, New York, and beyond. Wherever you join us, you’ll take ownership from day one, shape work that reaches global brands, and help redefine how brands work in the age of AI.

What you’ll shape

As a strategic Account Manager focused on the EMEA market, your core responsibility is to develop and strengthen relationships with Frontify’s most valued enterprise customers across Europe. The role positions you as a trusted advisor who guides clients toward their brand-management goals, uncovers new growth opportunities, and fosters long-term success with Frontify. It blends strategic relationship management, commercial expertise, and a consultative mindset to drive expansion.

What you’ll do

• Own expansion and renewal-based targets, with more of a focus on upsells/cross-sells.

• Manage a portfolio of enterprise customers across EMEA, driving revenue growth and retention.

• Develop strategic account plans that align customer priorities with Frontify’s platform capabilities and business objectives.

• Build and maintain strong relationships with key stakeholders - from operational users to C-level executives.

• Identify and lead expansion opportunities across business units and brands using a value-driven, consultative approach.

• Negotiate expansions with a focus on long-term partnership health and sustainable growth.

• Collaborate closely with Customer Success, Sales, Marketing, and Product teams to deliver seamless customer experiences.

• Share customer insights to influence Frontify’s roadmap and help evolve our enterprise account management practices.

• Comfortable with a hybrid work model, spending 2 days per week in our London office.

What you bring

• 4-6+ years driving enterprise account management or sales in B2B SaaS.

• Track record of success in managing and expanding large, complex customer relationships within the EMEA market.

• Experience with or strong interest in working with enterprise marketing, brand, or creative technology solutions.

• Credibility with senior stakeholders, including VP- and C-level decision-makers.

• Ability to combine strategic thinking with commercial acumen, with a deep focus on delivering customer value.

• Ability to operate comfortably and autonomously in a specialized, high-expectation environment, taking ownership of complex workflows and driving initiatives forward with minimal oversight.

• Proven success in collaborative environments, partnering seamlessly with Product, Marketing, and Customer Success teams to deliver cohesive customer outcomes.

What we offer

• Private health benefits and health cash plan

• Pension scheme: 5% matched

• A minimum of 25 days of annual leave per year

• Paid educational and wellbeing days off

• Wellbeing, learning and development, and commuter allowance

• Home office setup budget

• Weekly free office lunch

• Localized benefits

• Workation: Work from inspiring locations around the world (45 days annually)

• Invite to our summer company meet-up

We understand that every candidate’s experience is different. If you’re interested in this role but don’t tick all the boxes, we still encourage you to apply.

A few things to know

Frontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future. We’re committed to providing a fair and accessible recruitment process. If you have a disability and require reasonable adjustments at any stage, please speak with your Talent Partner. Any information you share will remain confidential.

This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We’re looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, join us and help shape the future of branding.

We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We’ll share all relevant details during the interview process.

We use third-party artificial intelligence (AI) tools to record and transcribe interviews and to help our team review candidate profiles. These tools don’t replace human judgment, and all evaluations and final hiring decisions are made by our recruitment team. Please see our Privacy Notice for more information about how we process your data and how to exercise your privacy rights.