Assitant Front Office Manager

Reception; City of Westminster; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Service charge

25 days holiday + public holidays

Pension scheme

Employee discounts

Training & development

Meal on duty

Refer-a-friend bonus

Health cash plan

Global career opportunities

Rewards & recognition

Job summary

ME London is seeking an Assistant Front Office Manager to support the Front Office Manager in delivering exceptional guest experiences and seamless arrivals/departures.

You will lead the Reception team, drive standards, and collaborate with Housekeeping, Reservations and other departments to maximise revenue opportunities while maintaining cost control. A proactive, guest-centric leader is essential for this role.

Qualifications

• Previous supervisory or management experience within a busy hotel Front Office or Front of House environment.
• Strong knowledge of Front Office operations and hotel systems.
• Guest-focused approach with ability to handle complaints professionally.

Responsibilities

• Oversee daily Reception operations and maintain high guest service standards.
• Lead and develop Reception Supervisors and team with effective communication and coaching.
• Drive revenue opportunities through upselling and operational efficiency.
• Coordinate VIP room allocations and liaise with Housekeeping, Reservations and Guest Services.
• Support admin tasks: rotas, payroll, staffing levels and reporting.
• Ensure compliance with hotel procedures, cost controls and safety policies.

Skills

Front Office leadership

Guest services

Communication

Problem solving

Team motivation

Tools

OPERA PMS

Job description

The world is yours with Meliá

Joining Meliá is to embark on a journey without borders, where your potential to grow, develop, and inspire has no limits. It's knowing that the world is yours - with opportunities to build your career across destinations worldwide - all while being part of one warm, supportive, and passionate family.

Assistant Front Office Manager

Department: Front of House

Location: ME London

Reports to: Front Office Manager

Package: Competitive + Service Charge

About ME London

Located in the heart of London, ME London is a lifestyle hotel that combines contemporary design, bold architecture and personalised luxury hospitality. Situated on the Strand, between Covent Garden and the River Thames, the hotel offers guests a unique experience where design, culture and exceptional service come together.

As part of the ME by Meliá brand, we are looking for people who are passionate about hospitality, enjoy creating memorable experiences and are confident delivering service with personality and style.

About Meliá Hotels International

Meliá Hotels International is one of the world’s leading hotel companies, with a presence across more than 40 countries and a portfolio of over 350 hotels worldwide. In the UK, Meliá operates hotels in key destinations including London, Manchester, Liverpool and Newcastle.

Joining Meliá means becoming part of a truly international hospitality group, with opportunities to grow and develop your career across the UK and destinations around the world.

What’s in it for you?

• Competitive salary plus service charge

• Global career opportunities across more than 350 hotels worldwide

• Exclusive hotel rates for you, your friends & family with Meliá Hotels Worldwide

• Company pension scheme

• Refer-a-friend bonus (£500 after successful completion of probation)

• 29 days’ holiday including public holidays

• Health cash plan & discounted dental cover with HSF

• Unlimited access to Meliá’s global e-learning platform

• Awards & recognition programmes

• High-street discounts through Perks at Work

• Complimentary meals on duty

• Loyalty rewards and additional employee benefits

Mission

As Assistant Front Office Manager, you will support the Front Office Manager in the smooth and efficient running of the Front Office operation, helping to ensure exceptional guest experiences and consistently high service standards.

You will play an important role in leading, motivating and developing the Reception team, taking responsibility for the daily operation when required and ensuring that all guests receive a personalised and seamless experience from arrival to departure.

Working closely with the Front Office Manager and other hotel departments, you will help drive operational efficiency, maximise revenue opportunities and create a positive team environment that reflects the ME London brand.

Key Responsibilities – Leadership & Operational Excellence

• Support the Front Office Manager in overseeing the daily operation of Reception, ensuring consistently high standards of guest service, operational efficiency and professional presentation.

• Provide day-to-day leadership and support to Reception Supervisors and Front Office colleagues, ensuring clear communication, effective delegation and consistent performance.

• Lead by example, motivating and developing the team while supporting induction, ongoing training, coaching and performance management.

• Champion exceptional customer care by regularly observing guest interactions, proactively identifying service opportunities and resolving guest complaints efficiently and professionally.

• Ensure Front Office Standard Operating Procedures are followed and maintained, supporting consistency, training and continuous improvement across the department.

• Support revenue generation by encouraging the team to promote hotel facilities, maximise room upselling opportunities and achieve departmental targets.

• Coordinate room allocations for VIPs, regular guests, groups and guests with special requests, ensuring all preferences and requirements are communicated effectively.

• Work closely with Housekeeping, Reservations, Guest Services, Night Management and other departments to ensure smooth daily operations and an excellent guest experience.

• Support the Front Office Manager with departmental administration, including rotas, payroll, staffing levels and operational reporting.

• Assist in monitoring departmental costs and ensuring that hotel procedures, financial controls and credit policies are followed.

• Take responsibility for the Front Office operation in the absence of the Front Office Manager, ensuring that any operational issues are handled effectively.

• Promote and maintain high standards of health and safety, security, fire procedures and personal presentation, ensuring the team follows hotel policies and procedures.

What we’re looking for

• Previous supervisory or management experience within a busy hotel Front Office or Front of House environment.

• Strong knowledge of Front Office operations, guest services and hotel systems.

• Good knowledge of OPERA property management system.

• Proven experience leading, motivating and developing a hospitality team.

• A guest-focused approach with the ability to handle complaints and challenging situations professionally.

• Commercial awareness and an understanding of room upselling, revenue opportunities and departmental costs.

• Strong communication, organisation and problem-solving skills.

• A proactive and hands‑on approach, with the ability to support the Front Office Manager and lead the team when required.

• Ability to work collaboratively with other hotel departments.

• Passion for delivering exceptional guest experiences and creating a positive team culture.

• Flexibility to work shifts, including weekends and public holidays.

Because belonging to the great Meliá family is being VIP

At Meliá, our people are at the heart of everything we do. From entry-level roles to senior leadership, everyone contributes something unique. We are all Very Inspiring People, connected by passion, warmth, and a commitment to creating exceptional experiences — and that includes you.

Our Commitment to Diversity & Inclusion

Meliá Hotels International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, respectful, and accessible workplace for all. Our differences make us stronger and help us build a responsible present and a sustainable future.

Eligibility to work in the UK is required.

Compensation: Competitive salary