Assistive Technology Officer NCCHS

Nottingham City Council; East Midlands; On-site; GBP 30,000 - 32,000; Part time

Job summary

Nottingham City Council is seeking an Assistive Technology Officer to join Housing Services. The role delivers a 24/7 service to private customers and contracts, handling alarm responses, home visits, and tech maintenance to promote independence for vulnerable residents.

You will coordinate with families and professionals, ensuring accurate documentation and high-quality service. DBS check and full UK driving licence are required.

Qualifications

• Experience delivering services to vulnerable groups within the community.
• Ability to work with minimum supervision and be self-motivated.
• Empathy and sensitivity to meet customer needs and aspirations.
• Decisive and tactful in pressurised situations with careful judgement.
• Excellent organisation and prioritisation skills.
• Proven ability to work accurately and with attention to detail.

Responsibilities

• Respond to alarm activations and emergency calls.
• Carry out home visits.
• Install and maintain assistive technology equipment.
• Provide clear guidance to customers and families.
• Liaise with professionals to ensure coordinated support.
• Maintain accurate records to support service delivery.

Skills

Vulnerable groups service

Self-motivation

Empathy

Decision making under pressure

Organisation & prioritisation

Accuracy

Job description

Role: Assistive Technology Officer

Contract Type: Permanent

Working Hours: 18.5 hours per week, 0800-1330,working four days on and four days off on a rota basis, including weekends and bank holidays

Worker Type: On site worker

Salary: Salary Grade E - £29,542 (Level one) rising to £32,046 (Level four), per annum, pro rata for part time

Location: Harvey Road, NG8 3BB

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham.So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

You can read more about the different benefits offered to colleagues working for Nottingham City Councilhere.

About the Role

As an Assistive Technology Officer within Nottingham City Council’s Housing Services, you’ll play a vital role in helping people live safely and independently. You’ll be part of our dedicated Assistive Technology Team, delivering a 24/7 service to private customers and through corporate contracts.

This is a varied and rewarding role where you’ll respond to alarm activations and emergency calls, carry out home visits, and install and maintain assistive technology equipment. You’ll also provide clear guidance to customers, liaise with families and professionals, and ensure accurate record-keeping to support high-quality service delivery.

Your work will make a real difference to the lives of vulnerable residents, including those with complex needs. You’ll help ensure that the right support is in place, whether through telecare, telehealth, or emergency response, and contribute to promoting independence and wellbeing across our communities.

About You

The ideal candidate will have:

1. Experience of delivering service to vulnerable groups within the community and an understanding of services available
2. Self-Motivation and able to work with minimum supervision
3. Empathy and Sensitivity towards meeting the needs and aspirations of customers
4. Ability to make accurate and timely decisions, often in pressurised situations and to act tactfully and with sensitivity and curtesy at all times.
5. Excellent organisation and prioritisation skills
6. Proven ability to work to a high level of accuracy

Full duties of the job description can be found.

Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.

PLEASE NOTE: This role requires an Enhanced DBS check and a current, full, UK driving licence

We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively – showing your real self is what helps you succeed. For more information please clickhere.

Closing Date

24 November 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.

Interview date

7 December 2026 – Please note, this is subject to change.

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