Operational Resource Planner - Team Leader

Nottingham City Council; East Midlands; Hybrid; GBP 34,000 - 37,000; Full time

Job summary

Nottingham City Council is seeking an Operational Resource Planner Team Leader in a hybrid role. The post supports the Planned & Investment Team, supervising frontline staff and coordinating resource scheduling to deliver efficient capital works. Range £33,673 to £36,581 on an annual basis.

The position is based at Harvey Road (NG8 3BB), with a 37-hour week, Monday to Friday, and a mix of base and remote work as agreed with the Line Manager. Closing date: 15 November 2026.

Qualifications

• Proven experience coordinating, managing and maintaining appointments and diaries of large teams in a fast-paced environment.
• Excellent organisation and prioritisation skills, including managing diaries for teams.
• Ability to work to tight deadlines and meet KPIs.
• Highly customer focused with problem solving skills.
• Strong team leadership and collaboration abilities.
• Effective communication with tenants, colleagues and customers by various channels.

Responsibilities

• Lead and manage Operational Resource Planners in scheduling workloads for trades colleagues and contractors.
• Allocate and organise work to ensure efficient use of resources.
• Supervise front line staff, conduct 1:1s and address performance issues.
• Provide first point of contact for resolving work problems and implementing improvements.

Skills

Diary management

Team leadership

Time management

Customer focus

Communication

Job description

Role: Operational ResourcePlanner Team Leader

Contract Type:Permanent

Working Hours:37 Hours Per Week - Monday to Friday, between the hours of 8:30am – 5:00pm

Worker Type:Hybrid Worker - working time will be split between your work base and working remotely in agreement with the Line Manager.OrOnsite Worker, Offsite Worker or Mobile

Salary:Grade F - starting salary of £33,673 per annum (Level one) rising to £36,581 per annum(Level four)

Location:Harvey Road, NG8 3BB

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

We are looking for someone to support the Planned & Investment Team in the delivery of a comprehensive and efficient capital works delivery service to customers. You will lead and manage Operational Resource Planners in scheduling the workload of trades colleagues and/or contractors, by allocating and organising work to ensure efficient use of resources.

This is a supervisor post responsible for managing front line staff within the company’s culture and values; including assigning tasks within a set framework; operational decisions made by frontline staff within clear decision-making protocol; responsible for 1:1s; addressing initial performance issues; first port of call for resolving work problems and recommending changes and improvements to the Planned & Investment Team Management.

About You

The ideal candidate will have:

1. Proven experience of coordinating, managing and maintaining appointments and diaries of large teams within a fast-paced and pressurised environment.
2. Excellent organisation and prioritisation skills including managing manual and computerised diaries for teams
3. Working to tight deadlines and key performance indicators.
4. Highly customer focussed and able to demonstrate problem solving skills
5. Ability to be effective leading and working as part of a team.
6. Ability to demonstrate effective communication face to face, in meetings, by email and on the telephone when dealing with a wide range of customers including tenants, colleagues etc.

You can find the full job description and person specification for this post here.

Please ensure you demonstrate clearly how you meet the 6 above requirements in your CV & supporting document.

We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively – showing your real self is what helps you succeed. For more information please click here.

Closing Date: 15 November 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and therefore we encourage you to apply as soon as possible.

Interview date: w/c 30th November 2026 - please note, this is subject to change

If you have any queries about the role or the recruitment process, please contact us via email: [e-mail]

If you have any technical issues when completing your application, please contact our Employee Service Centre http://emss.org.uk/support

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