Assistant Venue Manager — Flexible Hours, Lead & KPIs

Luxury Leisure; Horsham; On-site; GBP 24,000 - 29,000; Full time

Job summary

Luxury Leisure is seeking an Assistant Manager to help run our Horsham venue. The role is 40 hours per week, scheduled 5 days out of 7, including evenings and weekends, with flexibility to cover shifts as required.

You will lead staff, manage cash handling, promote games and promotions, and ensure compliance with ID checks and gambling legislation. A minimum of 3 years customer service experience and a year in a supervisory role are preferred.

Qualifications

• Minimum 3 years customer service experience
• A year in a supervisory or management role preferred
• Excellent customer service skills and communication abilities

Responsibilities

• Assist in day-to-day running of the venue
• Liaise with area management to meet KPIs
• Lead and delegate staff tasks
• Drive business during peak times and tournaments
• Handle cash and provide change as required
• Open/close venue as a key holder

Skills

Customer service

Supervisory experience

Job description

Luxury Leisure is seeking an Assistant Manager to help run our Horsham venue. The role is 40 hours per week, scheduled 5 days out of 7, including evenings and weekends, with flexibility to cover shifts as required.

You will lead staff, manage cash handling, promote games and promotions, and ensure compliance with ID checks and gambling legislation. A minimum of 3 years customer service experience and a year in a supervisory role are preferred.