Assistant Vale Bar & Grill Manager

The Vale Resort; Pontyclun; On-site; GBP 28,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Company pension

Employee discounts across the Resort

Complimentary meals whilst on duty

Free on-site parking

Ongoing learning and development

Career progression within a growing ハ?

Job summary

The Vale Resort in Pontyclun, Wales, is seeking a hands-on Food & Beverage Manager to lead the day-to-day operations, supervise supervisors and team members, and drive exceptional guest experiences.

Working closely with the Food & Beverage leadership, you will manage staffing, rosters, payroll support, recruitment, and compliance with health and safety standards, while developing talent and ensuring delivery of high service levels.

Qualifications

• Previous supervisory or management experience within Food & Beverage or Hospitality.

Responsibilities

• Managing daily Food & Beverage operations.
• Leading and developing supervisors and team members.
• Managing staff rotas and labour costs.
• Delivering outstanding guest service and driving satisfaction.
• Coaching and training colleagues to support development.
• Recruitment, onboarding and performance management support.
• Payroll administration and absence management help.
• Monitoring service standards and compliance.
• Acting as Duty Manager in absence of the F&B Manager.

Skills

Leadership

People management

Rota planning

Customer service

Communication

Job description

Salary: £32,559

Contract: Permanent

Location: Vale Resort

Working alongside the Food & Beverage Manager, you will play a key role in the day-to-day operation of our Food & Beverage departments, ensuring exceptional guest experiences while leading and developing our teams. This is a hands-on management role, ideal for someone who thrives in a fast-paced hospitality environment and enjoys leading from the front.

You will support the delivery of operational excellence, maintain high service standards, oversee staffing and rota planning, assist with payroll and recruitment, and ensure compliance with company policies and procedures. In the absence of the Food & Beverage Manager, you will confidently lead the department, ensuring smooth operations and continued delivery of our high standards.

Duties Will Include

• Supporting the daily management of all Food & Beverage operations.
• Leading, motivating and developing supervisors and team members.
• Managing staff rotas to ensure effective staffing levels and labour cost control.
• Championing outstanding customer service and driving guest satisfaction.
• Coaching and training colleagues to support their development.
• Supporting recruitment, onboarding and performance management.
• Assisting with payroll administration and absence management.
• Monitoring service standards, operational performance and departmental compliance.
• Resolving guest enquiries and operational challenges professionally.
• Acting as Duty Manager and deputising for the Food & Beverage Manager when required.

We're Looking For Someone Who Has

• Previous supervisory or management experience within Food & Beverage or Hospitality.
• Excellent leadership and people management skills.
• A passion for delivering exceptional customer service.
• Strong organisational and communication skills.
• Experience with rota planning and labour management.
• The ability to remain calm under pressure and make confident decisions.
• A proactive, positive attitude with a hands-on approach.
• Knowledge of Health & Safety and Food & Safety legislation.
• Flexibility to work evenings, weekends and bank holidays as required.

As an employee you can enjoy a range of incredible perks:

• Competitive salary.
• Company pension.
• Employee discounts across the Resort.
• Complimentary meals whilst on duty.
• Free on-site parking.
• Ongoing learning and development opportunities.
• Career progression within a growing hospitality business.
• Access to employee wellbeing support.

Ability To Commute/relocate

• Pontyclun CF72 8JY: reliably commute or plan to relocate before starting work (preferred)

Experience

• Management: 1 year (preferred)

Work Location: In person