Assistant Transport Router

FTH Hire Group; Wrecclesham; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Sales bonus scheme

Loyalty bonus scheme

Pension - auto enrolment

Group Life assurance - 3x salary

32 days holiday

Perk Box

Birthday Gift

Job summary

FTH Hire Group is seeking an Assistant Transport Router to support the Transport Coordinator with the daily delivery, exchange and collection of hired plant machinery.

Ideal candidates have strong administration and customer service skills with an excellent telephone manner. The role operates Monday to Friday, 7am to 5pm, offering a bonus-driven benefits package and a fast-paced environment.

Qualifications

• Good administration and customer service experience.
• Excellent telephone manner when dealing with customers.
• Knowledge of the construction industry would be an advantage.
• Experience of working in a fast paced working environment.

Responsibilities

• Assist the Transport Coordinator with routing and day-to-day transport tasks.
• Advise sales team of potential late deliveries and changes to timings.
• Be the first point of contact for ETA enquiries and driver issues.
• Help source equipment for specific jobs and manage fleet assignments.
• Identify pinch points and support coverage for holidays and absences.

Skills

administration

customer service

telephone manners

construction knowledge

fast paced environment

Job description

FTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with nineteen depots across the South of England, Wales and Scotland. As a result of our expansion plans, we are continuously looking to take on additional high calibre team members.

Find out if this opportunity is a good fit by reading all of the information that follows below.

As the Assistant Transport Router, you will be responsible for assisting the Transport Coordinator overseeing the day-to-day operations of delivery/exchange and collection of all the hired plant machinery.

Responsibilities

• To assist the Transport Coordinator with the ancillary roles of routing
• Advising sales team of potential late deliveries
• Advising sales team of changes to timings/days on collections and deliveries
• First point of contact for enquiries relating to ETA
• First point of contact for driver enquiries/issues with addresses, awkward access etc.
• Looking ahead to source equipment for specific jobs - Chelsea Flower Show for example - and selecting fleet numbers and placing them securely to one side
• Looking ahead to identify pinch points on certain items - Garden Equipment in Spring for example
• Trained up to be able to route - with assistance from the Transport Coordinator - to cover holiday and absences.

The Ideal Candidate Will Have The Following Skills/experiences

• Good administration and customer service experience
• Excellent telephone manner required as you will be dealing with customers over the telephone
• Knowledge of the construction industry would be an advantage
• Experience of working in a fast paced working environment

Working Hours – Monday to Friday 7am to 5pm

Benefits

• Sales bonus scheme
• Loyalty bonus scheme
• Pension - auto enrolment
• Group Life assurance - 3x salary (once out of probation)
• 32 days holiday (inclusive of Bank Holidays)
• Perk Box
• Birthday Gift