Hire & Sales Coordinator

GAP Group Ltd.; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

GAP Group Ltd. is seeking an enthusiastic Hire & Sales Coordinator in Brighton to manage hires, provide excellent customer service, and drive sales in a dynamic environment. This role involves handling customer and supplier queries, coordinating logistics, and ensuring stock levels meet demand. Ideal candidates have experience in a hire desk or similar setting, excellent communication skills, and a passion for problem-solving. The position offers real career progression in a supportive team environment.

Qualifications

• Proven experience in a high-volume hire desk or similar environment.
• Excellent customer service skills with a drive to increase sales.
• Strong communication and organizational skills with attention to detail.
• Confident IT skills, including Outlook and Excel.

Responsibilities

• Managing incoming and outgoing hires across a range of equipment.
• Processing hire desk administration and handling queries.
• Ensuring stock levels meet demand and maximizing sales.
• Coordinating with drivers for timely deliveries and collections.
• Resolving customer complaints with professionalism.

Skills

Customer service skills

Communication skills

Organizational skills

IT skills (Outlook, Excel)

Ability to work independently

Job description

Location

United Kingdom, South East, Brighton Plant & Tools

Contract hours

42.50

About the role

Are you ready to bring your energy, drive, and customer-first mindset to a fast-paced, high-impact role? We're looking for an enthusiastic Hire & Sales Coordinator to join our dynamic Plant & Tool division. If you thrive on building relationships, love solving problems, and enjoy the buzz of a busy depot environment, this is your opportunity to shine. As the first point of contact for our customers, you'll play a vital role in delivering exceptional service and driving our success. From managing hire requests to coordinating logistics and resolving queries, you'll be the go-to expert who keeps everything running smoothly. It's a challenging, rewarding role that offers real career progression in a business that's growing fast. If you're passionate about customer service, thrive under pressure, and want to be part of a supportive, ambitious team—this could be the opportunity you've been waiting for.

What You'll Be Doing

• Managing incoming and outgoing hires per day across a wide range of plant and tool equipment
• Processing hire desk administration and handling customer and supplier queries with speed and accuracy
• Ensuring stock levels meet demand and identifying opportunities to maximise sales
• Coordinating with drivers and fitters to ensure timely deliveries and collections
• Resolving customer complaints and supplier issues with professionalism and efficiency

About You

• Ideally proven experience in a high-volume hire desk or similar fast-paced environment
• Excellent customer service skills with a commercial edge and a drive to increase sales
• Strong communication and organisational skills with great attention to detail
• Confident IT skills, including Outlook and Excel
• A team player who can also work independently and use their initiative
• Experience in the plant & tool hire industry is a bonus—but if you've got the passion and willingness to learn, we’ll support you every step of the way

We're proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings.