Assistant Till Manager

ARLETTIE LONDON; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury retail company in London seeks an Assistant Cashier Manager to oversee cashiering operations and lead a team. The role involves managing transactions, providing excellent customer service, and ensuring efficient team performance in a fast-paced environment.

Qualifications

• Minimum 2 years of experience in cashiering or retail in a high-volume store.
• Previous supervisory experience is a plus.
• Strong commercial acumen and reliability.

Responsibilities

• Managing tills, customer queries, and security at the cash desk.
• Assisting in managing and supervising the cashier team.
• Addressing and resolving customer inquiries and complaints.

Skills

Customer Service

Leadership

Organizational Skills

Numerical Skills

Communication

Tools

Microsoft Office

Job description

Arlettie

Arlettie puts the most incredible luxury within easy reach of those who love it and dream of it. From the greatest Parisian fashion houses to the jewellers of the Place Vendome, and the most prominent designers, Arlettie has been fine-tuning its selections for 20 years. With more than 200 sales in London, Paris, and Online, Arlettie is the leader in organising private sales in the industry.

Position: Assistant Cashier Manager

The Assistant Cashier Manager supports the Cashier Manager in overseeing the cashiering operations of the store. This role involves supervising a team of 7 people, ensuring accurate and efficient processing of customer transactions, maintaining cash registers, and providing excellent customer service in a challenging and fast-paced environment.

Responsibilities

1. Till Management

• Managing tills, customer queries, and security at the cash desk.
• Controlling cash handling procedures, investigating, and resolving discrepancies.
• Managing cash in hand.

Team Management

• Assisting in managing and supervising the cashier team.
• Training new cashiers and providing ongoing coaching.
• Ensuring team adherence to brand-specific processes.
• Leading and motivating the team through weekly meetings and sales targets.

Customer Service

• Addressing and resolving customer inquiries and complaints.
• Ensuring a positive shopping experience.
• Handling transactions efficiently and courteously.

Administration

• Uploading prices to the till software and preparing point of sale materials.
• Liaising with account managers regarding commercial activities and sales results.
• Reporting customer feedback to management.
• Maintaining checkout areas and enforcing store policies.
• Assisting with inventory management and supplies ordering.

Qualifications, Skills, and Experience

• Minimum 2 years of experience in cashiering or retail in a high-volume store.
• Previous supervisory experience is a plus.
• Reliability, professionalism, and strong commercial acumen.
• Excellent organizational, communication, and customer service skills.
• Proven leadership ability.
• Ability to work under pressure in a fast-paced environment.
• Entrepreneurial spirit.
• Strong numerical skills and attention to detail.
• Proficiency in Microsoft Office.
• Good spoken and written English.