Assistant Systems Officer

Greater Manchester Mental Health NHS Foundation Trust; Bury; On-site; GBP 25,000 - 35,000; Full time

Job summary

Greater Manchester Mental Health NHS Foundation Trust is seeking a proactive Systems Administrator to support the live operation of information systems, provide user guidance, and assist on development projects. You will deliver training sessions across the organisation and handle user queries, acting as a change advocate to promote effective electronic recording.

Training will be provided; prior helpdesk or customer service experience is helpful; strong time management and attention to detail

Qualifications

• Previous experience of working on a Helpdesk or in a Customer Service setting.
• The ability to manage multiple tasks simultaneously.
• Problem solving skills.
• Attention to detail with the ability to manage competing demands and time effectively.

Responsibilities

• Maintain the live operation of information systems and provide routine operational guidance and support to system users.
• Assist on projects relating to support and development of information systems.
• Contribute to ongoing development of systems and realise benefits of the systems.
• Provide training across the organisation and support queries related to managed systems.

Skills

Helpdesk

Customer service

Multitasking

Time management

Job description

As an active member of the team the post-holder will; (a) maintain Business System Administration forthe live operation of systems; (b) produce routine operational guidance and support for system users,including system support; (c) assist on projects relating to the support and development of theinformation systems, (d) contribute to the continuing development of systems and the realisation of thebenefits of the systems. The postholder will also be required to support the provision and management of training sessionsacross the organisation as well as providing a support service to queries in relation to the systems managed. Members of the Systems Team must be prepared, and have the ability, to act as change agents and champions of the system, and to encourage and support Trust staff with electronic recording.

• Previous experience of working on a Helpdesk or in a Customer Service setting?
• The ability to manage multiple tasks simultaneously?
• Problem solving skills?
• A keen eye for attention to detail?, The ability to manage your time effectively is paramount with this position, enabling you to manage multiple competing demands on your time.

You do not require experience in the use of our current systems as full training will be provided as part of your induction, though previous experience of working with any type of electronic system would be beneficial. Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond. Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity. Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.