Assistant Systems Officer

Gmmh; Prestwich; On-site; GBP 28,000 - 31,000; Full time

Job summary

GMMH is seeking an Assistant Systems Officer to join the Systems Team in Prestwich. You will be the first point of contact for system users and receive training across our information systems, with opportunities for system administration and end-user support.

You will manage multiple tasks, support system projects, and help develop and optimise our information systems to benefit Trust staff and services.

Qualifications

• Experience in a Helpdesk or customer service setting.
• Ability to manage multiple tasks simultaneously.
• Keen eye for attention to detail.

Responsibilities

• Maintain business system administration for live operations.
• Produce routine operational guidance and user support for system users.
• Assist on projects related to system support and development.
• Contribute to ongoing development and benefits realization of the systems.
• Support training sessions across the organisation and act as a point of contact for queries.

Skills

Customer service

Time management

Attention to detail

Communication

Problem solving

Tools

Microsoft Office

Job description

Main area Administration Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Happy to discuss flexible working) Job ref 437-8273284-A

Site Prestwich Town Prestwich Salary £28,392 - £31,157 per annum Salary period Yearly Closing 21/10/2026 23:59

Job overview

Do you have:

• Previous experience of working on a Helpdesk or in a Customer Service setting?
• The ability to manage multiple tasks simultaneously?
• A keen eye for attention to detail?

If so, we have an ideal opportunity for you as anAssistant Systems Officer(ASO) within the GMMH Systems Team.

As an ASO, you will be the first point of contact for users of our systems.

We, in turn, are able to provide you with a wealth of knowledge and understanding of the systems used within the Trust from a System Administrator perspective, including opportunities for undertaking system administration, configuration, User Acceptance Testing, End-user support as well as supporting any ongoing IM&T projects.

The ability to manage your time effectively is paramount with this position, enabling you to manage multiple competing demands on your time.

You do not require experience in the use of our current systems as full training will be provided as part of your induction, though previous experience of working with any type of electronic system would be beneficial.

The Assistant Systems Officer vacancy will take place in the form of an assessment day on 02 November 2026, please note that this process can typically be a full-day event, as those candidates that progress throughout the day will then be invited to a face to face interview later in the afternoon.

Attendance in person is essential on the day.

Main duties of the job

As an active member of the team the post-holder will; (a) maintain Business System Administration forthe live operation of systems; (b) produce routine operational guidance and support for system users,including system support; (c) assist on projects relating to the support and development of theinformation systems, (d) contribute to the continuing development of systems and the realisation of thebenefits of the systems.

The postholder will also be required to support the provision and management of training sessionsacross the organisation as well as providing a support service to queries in relation to the systems managed.

Members of the Systems Team must be prepared, and have the ability, to act as change agents and champions of the system, and to encourage and support Trust staff with electronic recording.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

See attached detailed job description and person specification:

• Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Operational/administrative use of electronic systems
• High Level use of computer packages and use of Information Technology
• Experience working in a helpdesk environment providing front line support to customers

Knowledge

• Knowledge and understanding of Microsoft Applications
• Knowledge of Information Governance principles

Skills and Abilities

• Effective problem solving and ability to take on ad-hoc issues
• Excellent written and oral communications skills
• Ability to communicate well at all levels
• Ability to use appropriate initiative, prioritise workload and manage completing demands
• Ability to disserminate complex information

Important Information about working for GMMH:
All positions within the Trust are subject to satisfactory pre-employment checks, for further information on the checks required please visit the NHS Employers website www.nhsemployers.org

The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.

Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.

Use of Artificial Intelligence (AI) when writing job applications

A candidate may utilise the help of AI when writing job application.The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.

We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.

Sponsorship

We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – click here .

If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.

The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it here .

Do you have experience outside the NHS?

We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.

We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.

**Please note, this vacancy may be closed at any time if sufficient applications have been received**

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

As a service user, relative or carer using our services, sometimes you may need to turn to someone for help, advice, and support.