Digital Network Engineer

Greater Manchester Mental Health NHS Foundation Trust; Prestwich; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pay enhancements for evenings and sund

Saturdays

Sundays and Bank holidays

27 days annual leave + bank holidays →

Excellent pension

Cycle to work scheme

Salary sacrifice car scheme

Wellbeing programme

Blue Light Card Discounts

Job summary

Greater Manchester Mental Health NHS Foundation Trust is seeking a Network Support professional to deliver high-level technical support across in-person, remote, and phone channels. You will work within the Network team to ensure tickets and changes comply with SLAs and processes, while maintaining and diagnosing wired, wireless, SD-WAN, and firewall infrastructure.

Key duties include collaborating on daily checks, guiding fault resolution, and supervising third-party contractors on Trust sites.

Qualifications

• Demonstrates ability to diagnose and fix network faults.
• Strong customer-facing skills and clear communication.
• Understanding of SLA and change management processes.

Responsibilities

• Provide highest level of network technical support to customers in person, remotely and over the phone.
• Work with Network support team to ensure tickets, incidents, requests and changes meet SLAs.
• Assist with day-to-day management of GMMH networks (wired, wireless, SD-WAN, Firewalls).
• Input into daily/weekly/monthly network support checklists.
• Supervise cabling contractors and 3rd-party suppliers on Trust sites.

Skills

Network troubleshooting

Customer service

Change management

Remote support

Tools

SD-WAN

Firewalls

Wired networks

Wireless networks

Job description

The post holder will be expected to support their team,departmentand organisation to achieve the Trust'sobjectivesanddemonstratethe trust values in their day-to-day work. The post holder will deliver the highest level of network technical support to new and existing customers in person, remotely and over the phone.

• Work as a member of the Network support team to ensure all support tickets, incidents, servicerequestsand changes are executedin accordance withGMMH Service Level Agreements (SLAs) and change management processes.
• Support the Network Team in the day-to-day management of GMMH networks, which includes wired and wireless networks, SDWAN, Firewalls.
• Input into the daily,weeklyand monthly network support checklists.
• Provide a structured approach to diagnosing, assimilatingand interpreting operationalobjectives, risks, and issues.
• To fix diagnosedfaults wherefeasibleor to recommendappropriate solutionsacknowledging and describing the implications for the end customer and for the internal IT teams.
• Investigate, diagnose,testand resolve faults/problems from internal/external stakeholders to a conclusion.
• Organiseplatformenhancements/upgrades
• Supervise cabling contractors and 3rdparty suppliers/vendors when working onTrust sites.
• Good customer facing skills are essential.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond. Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity. Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

• Pay Enhancements - 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts