Assistant Support Worker

ST MUNGO COMMUNITY HOUSING ASSOCIATION; City Of London; On-site; GBP 32,000 - 33,000; Full time

Job summary

ST MUNGO COMMUNITY HOUSING ASSOCIATION in London is seeking an Assistant Support Worker (Duty Worker) to be the first point of contact at reception and provide welcoming, person-centred support to clients. The role involves coordinating day-to-day project activities, handling phones, and supporting the team across a 3-week rolling rota with weekend shifts.

The role emphasizes empathy for homelessness, strong communication, and basic IT/admin skills, with a DBS check and right to work in the UK

Qualifications

• Good communication skills, and some experience dealing directly with the public and/or clients in a busy service environment.
• Personal experience of homelessness and/or an understanding of the issues faced by people experiencing homelessness.
• A genuine interest in helping vulnerable people to make positive changes in their life, and the willingness to develop these valuable skills.
• Good organisational skills, with basic IT and admin skills.

Responsibilities

• Jointly running the project day to day with other members of the team.
• Working on reception to answer phones, oversee entry to the building, and provide basic advice and support to clients.
• Keeping communal areas and office space clean and tidy.
• Coordinating important Health and Safety checks and other administrative duties.
• Work alongside the team to provide a person-centred support to residents and clients.

Skills

Communication skills

Public/customer service experience

Empathy for homelessness

Organisational skills

Basic IT and admin skills

Job description

Are you looking for an opportunity where your skills will make a difference in helping to end homelessness and rebuild lives?

Working hours: 37.5 per week

We have some exciting opportunities to join the team across Southwark as Assistant Support Workers (known internally as Duty Worker) where you can develop valuable skills and experience while playing a key role in providing support to St Mungo’s clients.

Where you will work:

Grange Road is a 29 bed- high complex needs support project situated in Southwark, commissioned by the City of London.

About the role:

In the role of Duty Worker, you will be the first point of contact at reception for St Mungo’s clients and visitors and have the opportunity to create a welcoming and supportive environment within the project. Other responsibilities will include:

• Jointly running the project day to day with other members of the team.
• Working on reception to answer phones, oversee entry to the building, and provide basic advice and support to clients.
• Keeping communal areas and office space clean and tidy.
• Coordinating important Health and Safety checks and other administrative duties.
• Work alongside the team to provide a person-centred support to residents and clients.
• In this role your typical working hours will be a mix of early and late shifts 3 weeks rolling rota - 1 weekend worked every 3 weeks (both Saturday and Sunday are 12.5hrs shifts).

About you

This is a fantastic role for people looking to develop a career in the sector; a number of current Managers started their career as Duty Workers. If you can demonstrate the below, we encourage you to apply!

• Good communication skills, and some experience of dealing directly with the public and/or clients or customers in a busy service environment.
• Personal experience of homelessness and/or an understanding of; and empathy for the issues faced by people experiencing homelessness.
• A genuine interest in helping vulnerable people to make positive changes in their life, and the willingness to develop these valuable skills.
• Good organisational skills, with basic IT and admin skills.

Closing date*: 28th October 2026

Interview and assessments: 9thNovember 2026

Please note:

This role is not eligible for visa sponsorship. Applicants must have existing and ongoing right to work in the UK for the duration of employment.

Successful candidates will be required to provide evidence of their right to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Assistant Support Worker

London, Greater London, United Kingdom

SE1

£31,676 to £32,507 per year

Permanent - Full-time

Posted today

Closing date: 29/10/2026

Job reference: MW1711509LonASW

Documents

Completing supporting statement guidance 2025.pdf

Duty Worker GENERIC JD&PS.pdf

Our values - Committed, Inclusive, Creative, Empowering, and Accountable - are at the heart of how we work together.

Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.

Find out more

Assistant Support Worker

London, Greater London, United Kingdom

£31,676 to £32,507 per year