Assistant Support Worker

St Mungo; London Borough of Hammersmith and Fulham; On-site; GBP 21,000 - 25,000; Full time

Job summary

St Mungo’s is seeking an Assistant Support Worker for the Hammersmith & Fulham pathway, supporting adults in a 27-bed complex needs service. You will help clients move towards recovery and work within a dedicated team to provide a safe, inclusive service, including housing management tasks and safety checks.

The role involves coordinating duties, attending to client appointments, handling admin records, and working a weekly rota including weekends and holidays.

Qualifications

• Understanding the issues faced by homeless or vulnerably housed people.
• Strong interpersonal and listening skills.
• Enthusiasm for a holistic, person-centred approach to support.
• Able to adapt to a fast-paced environment within a supportive team.

Responsibilities

• Coordinate duty shifts, lead shifts and manage daily handovers.
• Provide practical and personal support to clients and accompany them to appointments.
• Ensure housing management tasks are completed and repairs raised as needed.
• Carry out necessary health and safety checks and follow up actions.
• Complete admin records related to client work and housing management.
• Operate a weekly shift rota including early/late shifts, weekends and bank holidays.

Skills

Homelessness awareness

Interpersonal skills

Person-centred approach

Teamwork

Job description

Are you passionate about supporting and transforming the lives of people who are experiencing homelessness in Hammersmith & Fulham?

• This is a fixed term contract ending 1 April 2027

We are looking for a Duty Worker to join the Hammersmith and Fulham Supported Accommodation Pathway for Hope Gardens – a 27 bed complex needs service supporting both men and women.

Hope Gardens is part of a wider pathway service across H&F, which is a large multi-site service with a staff team of 58 supporting 129 clients. This includes both 24hr-staffed complex needs services and semi-independent step-down accommodation, gender-specific accommodation support including specialist support around domestic abuse, and employment training and education support.

Working in this role, you will be:

• Coordinating duty shifts (lead shifts & facilitate daily handovers, use the project diary to arrange appointments for clients, pass on need-to-know information to the next shift, cover the reception desk)
• Supporting clients towards their recovery (Provide practical and personal support to clients in an approachable, caring and person-centred way. Supporting clients with accompanying to appointments)
• Ensuring housing management tasks are complete and repairs are raised
• Ensuring essential H&S and fire safety check are competed in line with local process and any required follow up action taken.
• Work as part of a dedicated team to provide safe, high quality, positive and inclusive service to clients.
• Complete administrative records relating to client work, housing management and health and safety.
• Work on a weekly shift rota including early and late shifts, weekends and bank holidays.

About you

To thrive as an Assistant Support Worker, you will have:

• An understanding of the issues faced by homeless or vulnerably housed people – you may have had personal experience of homelessness yourself.
• Good interpersonal and listening skills, to establish effective working relationships with clients.
• An enthusiasm to learn and work with clients with a holistic, person-centred approach.
• This role will best suit someone who can adapt to a fast-paced environment while contributing to and drawing strength from a supportive team of experienced colleagues.

Above all we are looking for inspirational individuals who have a genuine desire to support people to transform their lives, and who will be committed to our Recovery Ethos.

We would especially welcome applications from candidates with experience working in housing management, health and safety or repairs.

We are looking for proactive and creative individuals who above all we are looking for passionate people who are committed to the overall aims and objectives of the Rough Sleeping services.

Closing date*: 28 October 2026

Interview and assessments: TBC

*We may close the advert early should we receive a high volume of applications. Early application is advised.

Please note:This role is not eligible for visa sponsorship. Applicants must have existing and ongoing right to work in the UK for the duration of employment.

Successful candidates will be required to provide evidence of their right to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.