Assessment & Reconnection Worker

ST MUNGO COMMUNITY HOUSING ASSOCIATION; Greater London; On-site; GBP 39,000 - 43,000; Full time

Job summary

St Mungo's in Kensington, Greater London, is seeking an Assessment & Reconnection Worker to support people at risk of rough sleeping. You will provide client-centered case management, working with a busy team to develop practical action plans and facilitate recovery.

The role requires flexibility to cover a 24/7 rota, including weekends and bank holidays, and a commitment to welfare and housing guidance. Training and development are provided.

Qualifications

• No direct homelessness sector experience required.
• Willingness to learn through training and development.

Responsibilities

• Provide personalised case management to clients and convert assessments into action plans.
• Build and maintain effective relationships to support clients during recovery.
• Develop knowledge of welfare benefits and housing legislation.
• Work on a 24/7 rota including weekends and bank holidays in mixed shift patterns.

Skills

Interpersonal skills

Listening skills

Patience

Resilience

Adaptability

Job description

Are you interested in supporting people at immediate risk of rough sleeping and making a real difference to the lives of people who are homeless?

The St Mungo’s, Somewhere Safe to Stay, West London team, provide a rapid response service, intervening to ensure no one needs to sleep rough.

As an Assessment and Reconnection Worker, you will:

• Be part of abusy team environment working closely with people new to, or at risk of rough sleeping.
• Provide a personalised case management service to clients, turning assessment recommendations into practical action plans which fully involve the client.
• Build and maintain effective relationships to support clients throughout their recovery
• Develop a knowledge of relevant legislation such as welfare benefit and housing legislation.
• Work on the weekly 24/7 rota including weekends and bank holidays, in Mixed Shift roles (Including - early and late day shifts)

About you

We are always on the lookout for enthusiastic people to join us. If you have a genuine desire to support people to transform their lives then this could be the role for you, you don’t need to have direct experience to succeed in these roles.Why not give it a go by joining the team to support our clients on their recovery journey.

• If you have good interpersonal and listening skills, patience and resilience and the ability to adapt to new situations we will provide you with the rest through our training and development programs where you will develop the skills to provide high-quality person-centred support to clients.
• If you have a good understanding of the complex issues faced by homeless people, the ability to manage complex behaviours and work with people who are facing a difficult personal or emotional situation, we encourage you to apply!

Somewhere Safe to Stay, West London works with 7 West London borough’s local authorities and outreach teams. The team use their expert knowledge, learning and proven success to provide a rapid response, and intervention to ensure no one needs to sleep rough and to find our client’s there next long-term, stable home.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

Closing date*: 26th October 2026

Interview and assessments: 5th November 2026

*We may close the advert early should we receive a high volume of applications. Early application is advised.

Please note:

This role is not eligible for visa sponsorship. Applicants must have existing and ongoing right to work in the UK for the duration of employment.

Successful candidates will be required to provide evidence of their right to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Assessment & Reconnection Worker

Kensington, Kensington & Chelsea, Greater London, United Kingdom

SW1P

£39,333 to £43,223 per year

Permanent - Full-time

Working hours

37.5

Closing date: 27/10/2026

Our values - Committed, Inclusive, Creative, Empowering, and Accountable - are at the heart of how we work together.

Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.

Find out more

Assessment & Reconnection Worker

Kensington, Kensington & Chelsea, Greater London, United Kingdom

£39,333 to £43,223 per year