Shift Manager

Five Guys; Grantham; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Bonus up to 10% of annual salary

Secret Shopper bonus up to £2,000

Long service Love2Shop vouchers - 5y £

28 Days paid holiday

Paid breaks

Free burgers, fries and shakes onShift

Life assurance

Stream wellbeing app access

Pension scheme

Days out and social events

Fry Cup and Olympics team competitions

Five Guys Perks employee discount

Wellbeing support and EAP

Development opportunities to grow a I/

Job summary

Five Guys is looking for a Shift Manager in Grantham to support the General and Assistant Managers, ensuring each shift meets Five Guys standards and delivers an outstanding customer experience. You’ll lead by example, coach the team, and uphold food hygiene and safety while keeping energy high during busy periods.

You will be responsible for managing shifts, dealing with customer feedback promptly, and maintaining profitability through effective crew management and waste reduction.

Qualifications

• 1 year of management experience in a high-volume hospitality or QSR setting.
• Obsessed with guest experience and able to drive satisfaction scores and positive reviews.
• Strong understanding of running a profitable shift, managing breaks, and minimizing waste.
• Lead by example and motivate crew during busy service.
• Good knowledge of Food Hygiene and Health & Safety standards.

Responsibilities

• Support the General and Assistant Managers to ensure each shift runs to Five Guys standards.
• Demonstrate leadership, coaching, and direction to the team during shifts.
• Deal with customer complaints promptly and honestly.
• Ensure shifts run smoothly and live by Five Guys values on shift.
• Lead the crew to deliver high energy during busy services.

Skills

Leadership

Team motivation

Customer service

Communication

Problem solving

Job description

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.

Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers., Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers

Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity

Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way

You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management

Experience:

Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high

Customer Satisfaction:

You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews

Financial Responsibility:

You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush

Leadership Skills:

You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service

Operational Excellence:

You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line

Flexibility:

You are available to work a variety of shifts, including evenings, weekends, and holidays

• An achievable bonus scheme worth up to 10% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 28 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.

OTHER AWESOME PERKS

• Days out and social events
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme