Shift Manager

Five Guys; Bradford; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Bonus up to 10% of annual salary

Secret Shopper bonus up to £2,000

Long service Love2Shop rewards

28 days paid holiday

Paid breaks

Free burgers, fries and shakes onShift

Life assurance

Wellbeing app access (Stream)

Job summary

Five Guys in Bradford is seeking a proactive Shift Manager to support the General Manager and run busy shifts to Five Guys standards. You will lead a team with energy, coach Crew during peak times and ensure every guest leaves the restaurant happier than when they arrived.

You’ll focus on guest satisfaction, handle issues promptly, and ensure food safety and brand values are lived on every shift. The role suits those with hospitality leadership and a passion for excellent service.

Qualifications

• Experience in managing shifts in a busy hospitality or QSR environment.
• Proven ability to drive guest satisfaction and coach teams.

Responsibilities

• Support the General and Assistant Managers to ensure shifts run to Five Guys standards.
• Demonstrate leadership and coach the team to deliver great service.
• Ensure every customer leaves delighted with their Five Guys experience, handling complaints promptly and honestly.
• Maintain smooth shift operations and uphold our company values on every service.

Skills

Shift management

Customer service focus

Leadership

High-volume hospitality

Job description

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.

Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers., Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers

Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity

Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way

You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management

Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high

Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews

Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush

Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service

Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line

Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays

• An achievable bonus scheme worth up to 10% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 28 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.

Other Awesome Perks

• Days out and social events
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme