Assistant Store Manager – Self-Storage Launch Lead

Bizspace Ltd; Coalville; Remote; GBP 23,000 - 30,000; Full time

Job summary

Jupiter Self Storage in Coalville is seeking an Assistant Store Manager to support the Store Manager in driving occupancy, customer service and daily site operations. You will help maximise revenue, oversee security and onboarding of new customers.

This role requires a confident communicator with retail or hospitality experience, weekend flexibility, and proficiency with CRM/store software. You will deputise for the Store Manager when needed and help coach Customer Service Advisors to meet sales

Qualifications

• Experience in retail, hospitality, self-storage or customer-facing sales.
• Proven ability to meet sales, conversion and upselling targets.
• Attention to cleanliness, security routines and procedures.
• Confident with CRM or store management software and standard office tools.
• Willing to work weekend shifts on a rota.

Responsibilities

• Handle enquiries by phone, email and walk-in, and conduct site tours to turn leads into move-ins.
• Upsell packaging supplies, padlocks, insurance and add-on services at the point of sale.
• Carry out weekly competitor pricing checks to track local promotions and occupancy.
• Help with local marketing, including outreach to removal firms, estate agents and local trade businesses.
• Encourage positive customer feedback to maintain high online ratings.
• Carry out daily opening/closing patrols and ensure security systems are functional.
• Manage check-ins, digital licence agreements and gate access.
• Support credit control by chasing overdue balances and processing deposits.

Skills

Retail experience

Customer service

Sales targets

Tools

CRM software

Store management software

Job description

Jupiter Self Storage in Coalville is seeking an Assistant Store Manager to support the Store Manager in driving occupancy, customer service and daily site operations. You will help maximise revenue, oversee security and onboarding of new customers.

This role requires a confident communicator with retail or hospitality experience, weekend flexibility, and proficiency with CRM/store software. You will deputise for the Store Manager when needed and help coach Customer Service Advisors to meet sales