Assistant Store Manager (m/f) - Permanent Contract

Balzac Paris; Greater London; Hybrid; GBP 42,000 - 60,000; Full time

Job summary

Balzac Paris is seeking an accomplished Store Manager to join the Retail team in Greater London. You will report to the Retail Director and lead store operations to deliver exceptional customer experiences. You will manage HR, inventory, KPIs, budgets, and training, ensuring brand standards and a premium in-store experience.

Prior experience in a high-end ready-to-wear brand is essential. The role emphasizes leadership, sales excellence, and teamwork across merchandising, visuals, and service,

Qualifications

• You are organized and possess excellent interpersonal skills.
• A true leader with strong commercial drive and teamwork spirit.

Responsibilities

• Ensure procedures and strategy from management are followed in store operations.
• Deliver exceptional customer experience while following sales steps.
• Train and support the team on sales pitches, procedures, and materials.
• Maintain store appearance to brand standards and keep cleanliness high.
• Track KPIs, manage the store P&L, and implement action plans to hit targets.
• Oversee recruitment, onboarding, and HR processes with HR.
• Plan and manage staff schedules and leave approvals.
• Ensure accurate inventory, deliveries, and stock rotation.
• Lead and motivate the team to engage customers and achieve growth.

Skills

MS Office

Shopify

Biron

Eurécia

TalentView

Inventory management

Recruitment

Team cohesion

Schedule management

Sales techniques

Budget management

Tools

MS Office

Shopify

Biron

Eurécia

TalentView

Job description

You will join the Retail team and report to our Retail Director.

RESPONSIBILITIES :

1. STORE MANAGEMENT & OPERATIONS

• Comply with the procedures and strategy set by management
• Ensure an exceptional customer experience while following the sales steps
• Manage the various service providers working in the store
• Propose and implement commercial activations to exceed targets
• Uphold and guarantee the brand image
• Train and support the team (sales pitch, procedures, collections, materials…)
• Ensure the highest standards for store appearance (VM, uniforms…)
• Maintain the upkeep and cleanliness of the sales floor and staff areas

2. BUSINESS & PERFORMANCE MANAGEMENT

• Track commercial and financial KPIs
• Master the store’s P&L and stick to budgets
• Proactively put action plans in place to hit and exceed targets
• Handle bank deposits
• Deliver a weekly report and define an action plan to optimize performance

3. PEOPLE & HR MANAGEMENT

• Manage the team and adapt according to business needs
• Ensure proper team organization to prevent under or overstaffing (leave approvals, temporary staff…)
• Identify hiring needs and report them to HR
• Conduct recruitment interviews, onboarding, and offboarding alongside HR
• Submit payroll variables in line with company deadlines
• Create and optimize staff schedules
• Set up monthly check-ins with each team member and maintain tracking
• Define team and individual goals
• Conduct annual performance reviews within set deadlines
• Step in and alert HR in case of behavioral issues

4. INVENTORY & STOCK CONTROL

• Guarantee efficient stock management, delivery schedules, and smooth product rotation
• Oversee cycle counts and rolling inventories
• Ensure smooth operations of the in-store kiosk (click & collect, repair services, hot stamping…)

5. LEADERSHIP & MANAGEMENT

• Value diversity
• Support creative energy
• Foster engagement
• Share enthusiasm
• Harness the power of the team

Profile required:

You are organized and possess excellent interpersonal skills. A true leader, you have a strong commercial drive, a results-oriented mindset, and a taste for teamwork.You have prior experience as a Store Manager within a high-end ready-to-wear brand.

Required skills:

Hard skills:

• Proficiency in the following tools: MS Office, Shopify, Biron, Eurécia, TalentViewMaintain and optimize inventoryAbility to recruit and build team cohesionAdvanced schedule management skillsMastery of sales techniquesBudget management and control

Soft skills:

• Rigorous and detail-orientedStrong organizational skillsProactive mindsetSolution-drivenAgile and adaptableStrong communication skillsLeadership