Assistant Store Manager - London Harrods

VERSACE; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading luxury fashion house in London seeks an Assistant Store Manager to enhance customer service and drive business growth. The ideal candidate will have retail management experience, a passion for fashion, and strong interpersonal skills. You will support team development and ensure exceptional client experiences while managing store operations effectively.

Qualifications

• 1-3 years of retail management experience, preferably in luxury retail.
• Strong interpersonal skills and ability to maintain long-term client relationships.

Responsibilities

• Support business development and analyze sales performance.
• Assist in team management and staff training.
• Ensure high customer service standards and manage client relationships.

Skills

Customer Service

Sales

Team Management

Interpersonal Skills

Problem Solving

Education

Bachelor’s degree in Fashion or Business

Tools

POS systems

Word

Excel

Job description

Our stores fully embody the spirit of Versace: Italian heritage, fearlessly luxury-forward, iconic design, and a family-first culture where we believe in the empowerment, motivation, and growth of all employees.

Founded in 1978, Versace is one of the leading global fashion design houses. Under the Artistic Direction of Donatella Versace since 1997, Versace designs, manufactures, and distributes fashion and lifestyle products including haute couture, women’s and men’s RTW, accessories, and fragrances.

WHY WORK FOR VERSACE

Versace is one of the most recognizable names in the world. The luxury house became a leader in fashion and culture following its founding in 1978. It is led by Emmanuel Gintzburger as CEO, with the design team under the leadership of Chief Creative Officer Dario Vitale. Donatella Versace remains the Chief Brand Ambassador since April 1st, 2025.

WHO YOU ARE

Our leaders at Versace are fashionable, elevated, and driven individuals who keep their team focused and inspired. Success starts with being an entrepreneur and acting as a strong brand representative in the community. You will grow your business through client relationship management and events. We promote an innovative workplace to strategically drive the business by being a solution-oriented leader. As an Assistant Store Manager, you will support the development of an energetic team focused on maintaining exceptional customer service.

WHAT YOU WILL DO

Business Development

• Analyze the business, propose action plans to the Store Manager to reach objectives, improve results, and support key strategies.
• Review sales and KPIs performance regularly with the Store Manager.
• Support in preparing reports on competitors, products, and opportunities.
• Analyze sell-through and coordinate with divisions on product availability and market trends to maximize productivity.

Team Management

• Support follow-up with team members on objectives to develop performance and capabilities.
• Create a dynamic environment, foster teamwork, and maintain harmonious relations.
• Motivate the team, build morale, and drive results through accountability and recognition.
• Ensure staff follow company guidelines and achieve goals.
• Assist in training and developing staff, ensuring high performance standards, and conducting in-store briefings.
• Participate in onboarding new staff and ensure staff are groomed, professional, and knowledgeable.

Client Management

• Ensure superior customer service standards and deliver the Versace experience.
• Build relationships with clients as a brand ambassador and engage in customer interactions.
• Encourage team to focus on client experience and develop high-profile clientele.

CRM

• Monitor team management of customer databases and actions to maintain long-term relationships.
• Implement community outreach programs and support in-store events.

Operations

• Manage stock and backroom operations effectively.
• Ensure inventory accuracy and security measures to meet shrinkage targets.
• Maintain compliance with operational policies and store presentation standards.

WE’D LOVE TO SEE

• An entrepreneurial drive to achieve results.
• Strong connections and engagement skills.
• Elevated customer service skills and a passion for fashion and sales.
• A positive, outgoing, high-energy personality suited for a high-paced environment.

At Capri, we are committed to creating a diverse and inclusive workplace, inspiring change and growth through our differences. Capri is proud to be an equal opportunity employer, fostering inclusivity regardless of age, sex, sexual orientation, gender identity, race, religion, disability, or other protected characteristics.

YOU’LL NEED TO HAVE

• 1-3 years of retail management experience, luxury experience preferred.
• Bachelor’s degree in Fashion or Business preferred.
• Understanding of retail and store operations.
• Proficiency in POS systems, Word, Excel, and email.
• Strong interpersonal skills and market awareness.
• Team management potential and professional development abilities.
• Confidence, organization, critical thinking, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to multitask and thrive in a high-paced environment.
• Sales focus and ownership attitude.