Assistant Store Manager - London Harrods

Michael Kors; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury fashion house is seeking an Assistant Store Manager for their London Harrods location. The role involves team management, client relations, and operational duties, ensuring exceptional customer service and a dynamic team environment. Candidates should have retail management experience, preferably in luxury, along with strong interpersonal and problem-solving skills.

Qualifications

• 1-3 years retail management experience, luxury experience preferred.
• Strong interpersonal and management skills, market awareness.

Responsibilities

• Analyze business performance and propose action plans.
• Support team members in achieving their objectives.
• Maintain high customer service standards.

Skills

Interpersonal Skills

Management Skills

Problem Solving

Communication

Sales Focus

Education

Bachelor’s degree in Fashion

Bachelor’s degree in Business

Tools

POS

Word

Excel

Job description

Assistant Store Manager - London Harrods

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WHY WORK FOR VERSACE

Versace is one of the most recognizable names in the world. The luxury House became a leader in fashion and culture since its founding in 1978.

Led by Emmanuel Gintzburger (CEO) and Dario Vitale (Chief Creative Officer), with Donatella Versace as the Chief Brand Ambassador since April 1st, 2025.

WHO YOU ARE

Fashionable, driven individuals who inspire their team. You act as a strong brand representative, grow your business through client relationships and events, and support an innovative, solution-oriented workplace. As an Assistant Store Manager, you will help develop an energetic team focused on exceptional customer service.

WHAT YOU WILL DO

• Analyze the business and propose action plans to reach objectives, improve results, and support key strategies.
• Review sales and KPIs performance with the Store Manager.
• Prepare reports on competitors, products, and opportunities.
• Analyze sell-through and coordinate with divisions on product availability and market trends.

Team Management

• Support team members in achieving their objectives, developing skills, and performance.
• Create a dynamic environment, promote teamwork, and maintain harmonious relations.
• Motivate the team and celebrate successes.
• Ensure staff follow company guidelines and achieve goals.
• Train and coach staff, focusing on brand, product, operations, and soft skills.
• Participate in daily/weekly briefings, onboarding, and staff grooming.

Client Management

• Maintain high customer service standards to deliver the Versace experience.
• Build relationships with clients, engage with customers, and develop a high-profile clientele.

CRM

• Monitor customer database management and actions to foster long-term relationships.
• Organize community outreach and in-store events in collaboration with merchandising and PR teams.

Operations

• Manage stock, backroom, inventory, and operational duties.
• Maintain security and inventory accuracy to meet shrinkage targets.
• Ensure store presentation and visual merchandising standards are upheld.

YOU’LL NEED TO HAVE

• 1-3 years retail management experience, luxury experience preferred.
• Bachelor’s degree in Fashion or Business preferred.
• Understanding of retail operations, proficiency with POS, Word, Excel, email.
• Strong interpersonal and management skills, market awareness.
• Confidence, organization, critical thinking, and problem-solving abilities.
• Excellent communication skills.
• Ability to multitask in a fast-paced environment.
• Positive, sales-focused approach, ownership mentality.

WE’D LOVE TO SEE

• An entrepreneurial drive to achieve results.
• Well-connected with engaging abilities.
• High-level customer service and fashion expertise.
• Outgoing, energetic personality suited for a high-paced environment.

Capri is committed to diversity and inclusion, fostering a workplace that values differences. We are an equal opportunity employer.