Assistant Store Manager: Lead Teams & Premium Customer Experience

The White Company; South Derbyshire; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Staff discount 50%

Holidays 28 days

Volunteer day

Bonus scheme

Perk Place discounts

Group Pension

Wagestream pay app

Private Medical Insurance

Life Assurance

Christmas parties

Job summary

The White Company is looking for an Assistant Store Manager to lead the store in partnership with the Store Manager, translating plans into action while upholding standards and inspiring the team. You will support performance, customer experience and brand execution on the shop floor, developing people and ensuring smooth daily operations.

You will work to protect our values and deliver premium experiences, while stepping into full leadership when required to maintain confidence and continuity

Qualifications

• Experience in a supervisory or assistant management role within a retail environment.
• Confident and approachable leader who enjoys supporting and developing others.
• Commercially curious with understanding of KPIs and store priorities.
• Organised, adaptable and calm under pressure.
• Passionate about delivering excellent customer experiences and brand standards.

Responsibilities

• Help deliver a consistently high-quality customer experience across the store.
• Lead by example on the shop floor and model The White Company values and service standards.
• Coach team members to build confidence in customer conversations and service delivery.
• Assist with recruitment, onboarding and induction of new team members.
• Support training and development activities and embed learning in daily work.
• Manage performance, conduct or absence conversations with guidance.
• Act as a visible leader on the shop floor and provide direction during busy periods.
• Take on full store leadership responsibilities when required to ensure continuity.

Job description

The White Company is looking for an Assistant Store Manager to lead the store in partnership with the Store Manager, translating plans into action while upholding standards and inspiring the team. You will support performance, customer experience and brand execution on the shop floor, developing people and ensuring smooth daily operations.

You will work to protect our values and deliver premium experiences, while stepping into full leadership when required to maintain confidence and continuity