Assistant Store Manager: Lead Team, Elevate Service & Sales

Matalan; Yeovil; Presencial; GBP 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Colleague discount

25 days annual leave + bank holidays

Holiday buy scheme

Wellbeing support

Life Assurance

Pension scheme

Career development opportunities

Descripción de la vacante

Matalan is seeking an Assistant Store Manager to role model our values and support the Store Manager in exceeding sales and KPI targets. You will develop and lead a high performing team, drive VM, and ensure stock availability to maximise performance and customer satisfaction.

You will engage the store team to deliver an excellent customer experience daily, coach for service excellence, and ensure compliance and ongoing development through performance reviews and feedback.

Formación

• Previous retail management experience ideally within a volume retailer.
• Demonstrable track record of delivering high standards and KPIs.
• Proven high standards of customer engagement and service.
• Strong leadership, listening and communication skills.
• Good analytical ability and data interpretation skills.
• Proven ability to develop others.

Responsabilidades

• Support the Store Manager to exceed sales and profit targets and deliver KPIs.
• Develop and lead a high performing team.
• Drive an inspiring VM proposition and maximise stock availability.
• Engage the store team to deliver an excellent customer experience every day.
• Drive performance, development and succession planning with the store management team.
• Coach the team to foster a service culture and share best practice.
• Analyse sales performance, conduct floor walks and delegate actions to the team.
• Take responsibility for compliance and audit related activities.
• Conduct regular performance reviews and provide constructive feedback.
• Ensure the VM guide is followed to deliver an inspirational shopping experience.

Conocimientos

Leadership

Communication

Customer service

Analytical ability

Data interpretation

Team development

Descripción del empleo

Matalan is seeking an Assistant Store Manager to role model our values and support the Store Manager in exceeding sales and KPI targets. You will develop and lead a high performing team, drive VM, and ensure stock availability to maximise performance and customer satisfaction.

You will engage the store team to deliver an excellent customer experience daily, coach for service excellence, and ensure compliance and ongoing development through performance reviews and feedback.