Assistant Store Manager - Lead Sales & Service Excellence

Matalan; Rochdale; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Colleague discount 20%

Annual leave 25 days

Holiday buy scheme

Wellbeing day

Recognition scheme

Employee assistance

Life Assurance

Retail Rewards

Pension

Career development

Job summary

As an Assistant Store Manager at Matalan, you’ll role model our Matalan values and behaviours to support the Store Manager to exceed sales and profit targets and deliver all agreed KPI’s in your store. Developing and leading a high performing team, you’ll drive an inspiring VM proposition and ensure stock availability is maximised.

Engaging the store team to be the best they can be and to deliver an excellent customer experience every day.

Qualifications

• Previous retail management experience ideally within a volume retailer.
• Demonstrable track record of delivering high standards and KPI’s.
• Proven high standards of customer engagement and service.
• Strong leadership, listening and communication skills.
• Good analytical ability and data interpretation skills.
• Proven ability to develop others.

Responsibilities

• Drive performance with store management team, develop successors.
• Coach the team to foster service culture and share best practice.
• Analyse sales performance and delegate actions based on floor walks.
• Ensure compliance and audit activities across the store.
• Conduct regular performance reviews and provide feedback.
• Follow VM guide to deliver a compelling shopping experience.

Skills

Retail management

KPI analysis

Customer engagement

Leadership

Communication skills

Staff development

Job description

As an Assistant Store Manager at Matalan, you’ll role model our Matalan values and behaviours to support the Store Manager to exceed sales and profit targets and deliver all agreed KPI’s in your store. Developing and leading a high performing team, you’ll drive an inspiring VM proposition and ensure stock availability is maximised.

Engaging the store team to be the best they can be and to deliver an excellent customer experience every day.