Assistant Store Manager — Lead Team, Elevate Customer Experience

Animal; Pitlochry; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount across Mountain

1 weekend off per month

28 days annual leave

Employee Assistance Programme

Colleague Hardship Scheme

Colleague Referral Incentive

Auto-enrolment Pension scheme

Length of service awards

Job summary

Mountain Warehouse in Pitlochry invites an Assistant Store Manager to join our UK Retail team. You will partner with the Store Manager to lead a motivated, high-performing team and deliver exceptional customer experiences in-store.

You’ll drive daily operations, maintain visual standards, support training, manage stock and KPIs, and recruit top talent. We value clear communication, proactive problem solving, and a proactive, community-focused approach.

Qualifications

• Experience in retail management and leading a team.
• Strong communication and interpersonal skills.
• Customer-focused with ability to drive sales.

Responsibilities

• Lead a high-performing store team and partner with Store Manager.
• Maintain visual merchandising and housekeeping standards.
• Drive sales targets and monitor KPIs.
• Recruit, train, and develop store staff.
• Ensure health and safety compliance.
• Deliver exceptional customer service and respond to feedback.

Skills

Leadership

Communication

Team development

Retail management

Customer service

Training and development

Problem-solving

Decision-making

Teamwork

Job description

Mountain Warehouse in Pitlochry invites an Assistant Store Manager to join our UK Retail team. You will partner with the Store Manager to lead a motivated, high-performing team and deliver exceptional customer experiences in-store.

You’ll drive daily operations, maintain visual standards, support training, manage stock and KPIs, and recruit top talent. We value clear communication, proactive problem solving, and a proactive, community-focused approach.