Assistant Store Manager - Lead & Elevate Experience

Mountain Warehouse; Newbury; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Monthly Bonus Scheme: A performance‑dr

50% Colleague Discount across Mountain

1 weekend off per month, with 28 days’

Employee Assistance Programme

Colleague Hardship Scheme

Generous Colleague Referral Incentive

Auto-enrolment Pension scheme

Length of service awards

Job summary

Mountain Warehouse is seeking an Assistant Store Manager in Newbury Retail Park. You will partner with the Store Manager to drive daily operations, oversee a high-performing team, maintain visual standards, and ensure top-notch customer service.

The role emphasizes leadership, staff development, and hands-on involvement in recruiting, training, and health & safety. A passion for delivering exceptional shopping experiences and representing the Mountain Warehouse brand is essential.

Qualifications

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator able to engage with colleagues and customers alike.
• Results-driven with a sharp focus on meeting targets.
• Approachable, supportive and trustworthy—a natural team player.
• Energetic and proactive, with determination to see tasks through to completion.
• Skilled in problem-solving and decision-making, ensuring solutions align with company policies.

Responsibilities

• Lead a motivated, engaged, and high-performing team in partnership with the Store Manager.
• Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
• Drive training and development to empower your team to excel and grow.
• Communicate clearly and transparently, ensuring alignment and trust across the team.
• Keep the team well-informed with product knowledge to deliver outstanding customer service.
• Assist with the smooth day-to-day running of the store, ensuring policy compliance.
• Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
• Prioritise health and safety, conduct risk assessments and ensure a secure environment.
• Participate in recruiting and retaining top talent to build a strong team.
• Support in meeting and exceeding sales targets, driving profitability through effective strategies.
• Monitor KPIs to track store performance and sustain success.
• Oversee stock levels and delivery management for smooth replenishment.
• Implement loss prevention strategies to protect store profitability.
• Lead by example in delivering exceptional customer service and addressing feedback.
• Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
• Build meaningful connections with the local community and create a welcoming atmosphere.

Skills

Team leadership

Communication

Training

Customer service

Problem solving

Decision making

Teamwork

Job description

Mountain Warehouse is seeking an Assistant Store Manager in Newbury Retail Park. You will partner with the Store Manager to drive daily operations, oversee a high-performing team, maintain visual standards, and ensure top-notch customer service.

The role emphasizes leadership, staff development, and hands-on involvement in recruiting, training, and health & safety. A passion for delivering exceptional shopping experiences and representing the Mountain Warehouse brand is essential.