Assistant Store Manager

Mountain Warehouse; Inverness; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Monthly bonus scheme based on performance

50% colleague discount

28 days annual leave, including Bank Holidays

Employee assistance programme

Generous colleague referral incentive

Auto-enrolment pension scheme

Uniform allowance

Bank Holidays

Job summary

A retail company is seeking an Assistant Store Manager to help lead daily operations at their Fort Kinnaird location. The ideal candidate will have a passion for customer service, proven leadership skills, and a track record in retail management. Key responsibilities include team management, achieving sales targets, and fostering a collaborative environment. Benefits include a bonus scheme, colleague discounts, and a stable working environment.

Qualifications

• A proven leader with a track record in retail management.
• Energetic, proactive, and determined to see tasks through.
• Skilled in problem-solving and decision-making within company policy.
• Customer-focused mindset.
• Ability to recruit and develop staff.

Responsibilities

• Partner with the Store Manager to lead a motivated team.
• Drive training and development for the team.
• Oversee stock levels and implement loss prevention strategies.
• Ensure health and safety compliance.
• Manage stock levels and deliveries.
• Deliver exceptional customer service.
• Achieve sales targets and monitor KPIs.
• Recruit and retain top talent.
• Represent Mountain Warehouse professionally.

Skills

Leadership

Customer service

Communication

Problem-solving

Teamwork

Problem-solving

Job description

Join to apply for the Assistant Store Manager role at Mountain Warehouse.

Department: UK Retail

Location: Fort Kinnaird Retail Park - Management (EDF)

Whether you thrive in a leadership role where you can motivate and inspire a high‑performing team or cultivate exceptional customer experiences, Mountain Warehouse offers an exciting opportunity. Assistant Store Manager partners with the Store Manager to drive the store’s success, leading daily operations, fostering collaboration, and delivering an outstanding shopping experience while upholding the brand.

Key Responsibilities

• Partner with the Store Manager to lead a motivated, engaged, and high‑performing team.
• Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
• Drive training and development, empowering the team to excel and grow.
• Communicate clearly and transparently, ensuring alignment and trust across the team.
• Keep the team well‑informed with product knowledge to deliver outstanding customer service.
• Assist with smooth day‑to‑day running, ensuring compliance with company policies.
• Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
• Prioritise health and safety, conducting regular risk assessments.
• Play an active role in recruiting and retaining top talent.
• Support in meeting and exceeding sales targets, driving profitability through effective strategies.
• Monitor key performance indicators to track and sustain store success.
• Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
• Implement proactive loss prevention strategies to protect store profitability.
• Lead by example in delivering exceptional customer service at every opportunity.
• Address customer feedback promptly, ensuring satisfaction and brand loyalty.
• Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
• Build meaningful connections with the local community.

What We're Looking For

• Passion about creating outstanding customer experiences.
• A proven leader with a track record in retail management.
• A clear, confident communicator.
• Results‑driven, focused on achieving goals.
• Approachable, supportive, trustworthy team player.
• Energetic, proactive, and determined to see tasks through.
• Skilled in problem‑solving and decision‑making within company policy.

Benefits

• Monthly bonus scheme based on performance.
• 50% colleague discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
• 1 weekend off per month, 28 days annual leave, including Bank Holidays.
• Access to employee assistance programme and colleague hardship scheme.
• Generous colleague referral incentive.
• Auto‑enrolment pension scheme.
• Stable, successful, and supported environment.
• Length of service awards.

You're not just managing a store; you’re shaping an experience and creating a legacy. Embrace the adventure, Retail Leader—you're the driving force of positive change!

INDMP