Assistant Store Manager - 5-Day Flex Schedule & Growth

British Heart Foundation; Tees Valley; On-site; GBP 15,000 - 18,000; Full time

Job summary

British Heart Foundation in Darlington is seeking an Assistant Store Manager to help lead our home store team. You will work flexibly across 5 days in a 7-day week, including weekends and bank holidays, to support staff, volunteers and customers while upholding our values.

This role focuses on delivering great customer service, hitting targets, merchandising, promoting sales online and in-store, and coordinating volunteer recruitment and development.

Qualifications

• Inspire and support staff and volunteers to deliver an excellent customer journey.
• Contribute to store success by achieving targets and strong merchandising.
• Lead recruitment and development of volunteers.
• Drive sales through physical and digital channels.

Responsibilities

• Ensuring highest standard of customer service.
• Achieving targets.
• Maintaining a high standard of visual merchandising.
• Maximising sales through physical and digital channels.
• Supporting recruitment and development of volunteers.
• Achieving campaign activity expectations.
• Working with the manager to generate stock.

Skills

Customer service

Staff supervision

Volunteer coordination

Visual merchandising

Sales targets

Job description

British Heart Foundation in Darlington is seeking an Assistant Store Manager to help lead our home store team. You will work flexibly across 5 days in a 7-day week, including weekends and bank holidays, to support staff, volunteers and customers while upholding our values.

This role focuses on delivering great customer service, hitting targets, merchandising, promoting sales online and in-store, and coordinating volunteer recruitment and development.