Assistant Store Manager: Lead Sales & Service Excellence

Pandora; Harrogate; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Monthly bonus 10-20%

Employee discount

Jewellery uniform allowance

Excellent benefits

Job summary

Pandora is seeking an organised, proactive and results‑driven Assistant Store Manager to lead from the shop floor and retail operations, inspiring a high‑performing team to beat targets and deliver world‑class service.

You will support the Store Manager, manage daily operations, and role model our values while driving commercial success, team development and exceptional customer experiences.

Qualifications

• Organised, proactive and results-driven.
• Experience leading a retail team.
• Strong communication and coaching skills.

Responsibilities

• Drive store performance by analyzing sales, KPIs, and customer feedback.
• Lead and develop a diverse, inclusive, high-performing team.
• Plan staffing and scheduling to meet commercial needs.
• Ensure store standards, stock control, and compliant operations.
• Deliver world-class customer experience on the shop floor.

Skills

Leadership

Commercial focus

Team motivation

Customer service

Job description

Pandora is seeking an organised, proactive and results‑driven Assistant Store Manager to lead from the shop floor and retail operations, inspiring a high‑performing team to beat targets and deliver world‑class service.

You will support the Store Manager, manage daily operations, and role model our values while driving commercial success, team development and exceptional customer experiences.