Assistant Store Manager — Lead Sales & Customer Experience

Matalan; Warrington; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

20% colleague discount

25 days annual leave + bank holidays

Optional extra holiday buy scheme

Extra free day leave for wellbeing

Thrive Recognition Scheme

Employee Assistance Programme & Wellbe

Life Assurance

Retail Rewards platform discounts

Pension Scheme

Career development opportunities

Job summary

Matalan is seeking an Assistant Store Manager in Warrington to lead a high-performing team and support the Store Manager in achieving sales and KPI targets. You will develop people, drive service standards and ensure product availability, while upholding the brand's values in every customer interaction.

You will coach colleagues, analyse daily performance, and implement actions to maximise shop performance. A background in volume retail and strong leadership are essential.

Qualifications

• Previous retail management experience ideally within a volume retailer
• Demonstrable track record of delivering high standards and KPI’s
• Proven high standards of customer engagement and service
• Strong leadership, listening and communication skills
• Good analytical ability and data interpretation skills
• Proven ability to develop others

Responsibilities

• Drive performance, development and succession planning with the store management team
• Drive a service culture within store through coaching the team and sharing best practice
• Drive commercial opportunity through daily analysis of sales performance, floor walks and delegation of key actions to the store team
• Take responsibility for all aspects of compliance and audit related activities across the store
• Complete regular performance reviews to identify development needs and encourage feedback
• Ensure the VM guide is followed to deliver an inspirational shopping experience

Skills

Leadership

Communication

Analytical ability

Data interpretation

Coaching

Customer engagement

Job description

Matalan is seeking an Assistant Store Manager in Warrington to lead a high-performing team and support the Store Manager in achieving sales and KPI targets. You will develop people, drive service standards and ensure product availability, while upholding the brand's values in every customer interaction.

You will coach colleagues, analyse daily performance, and implement actions to maximise shop performance. A background in volume retail and strong leadership are essential.