Assistant Store Manager – Fashion Retail, 28h, Weekend Flex

British Heart Foundation; Wellington; Remote; GBP 14,000 - 19,000; Part time

Benefits offered by this job

38 days annual leave

Wagestream – early wage access

Holistic support leave

Enhanced family policies

25% staff discount

Health cash plan

24/7 Virtual GP and EAP

Pension with employer contribution up 

Cycle to work scheme

Discounts with retailers

Job summary

British Heart Foundation is seeking an Assistant Store Manager for our Wellington fashion store. The role covers 28 hours per week and requires flexibility across 7 days, including weekends and bank holidays, to keep the store running smoothly in the absence of the Store Manager.

You will lead by example, drive customer service excellence, and support staff and volunteers to meet targets and deliver a top-quality shopping experience while promoting our values and campaigns.

Qualifications

• Experience in a customer facing role.
• Supervisory experience.
• Commercially driven to encourage new ideas.
• Inclusive approach to developing teams.
• Passion for delivering exceptional customer service and achieving the highest retail standards.
• Results driven but with recognition of right result, right way.

Responsibilities

• Support the Store Manager with day-to-day running of the store and take full responsibility in their absence.
• Inspire and support staff and volunteers to deliver an excellent customer journey that reflects our values.
• Ensure highest standard of customer service and achieve sales targets.
• Maintain high visual merchandising standards and maximise sales through physical and digital channels.
• Assist with recruitment and development of volunteers and support campaigns.

Skills

Customer service

Supervisory

Commercial mindset

Team development

Customer focus

Job description

British Heart Foundation is seeking an Assistant Store Manager for our Wellington fashion store. The role covers 28 hours per week and requires flexibility across 7 days, including weekends and bank holidays, to keep the store running smoothly in the absence of the Store Manager.

You will lead by example, drive customer service excellence, and support staff and volunteers to meet targets and deliver a top-quality shopping experience while promoting our values and campaigns.