Assistant Store Managers

British Heart Foundation; Wellington; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

38 days annual leave (plus the option 

Wagestream - early access to wages

Holistic support leave of up to 10 add

Enhanced family policies

25% staff discount

Health cash plan

24/7 Virtual GP and EAP

Pension with employer contribution up"

Job summary

British Heart Foundation is seeking an Assistant Store Manager for our Wellington fashion store on a 28-hour week. You will support the Store Manager, cover in their absence and help lead a small team of staff and volunteers to deliver an outstanding customer journey.

This role requires flexibility across 7 days including weekends and bank holidays, with duties spanning sales, merchandising, recruitment and volunteer development across both in-store and digital channels.

Qualifications

• Experience in a customer facing role.
• Supervisory experience.
• Commercially driven to encourage new ideas.
• Inclusive approach to developing teams.
• Passion for delivering exceptional customer service and achieving the highest retail standards.
• Results driven but with a recognition of right result, right way.

Responsibilities

• Support Store Manager with daily operations and cover in their absence.
• Inspire and support staff and volunteers to deliver excellent customer journeys.
• Maintain highest standards of customer service.
• Achieve sales targets.
• Maintain visual merchandising standards.
• Maximise sales through physical and digital channels.
• Assist with recruitment and development of volunteers.
• Collaborate on stock generation with the manager.

Skills

Customer service experience

Supervisory experience

Commercial mindset

Team development

Job description

We're looking for an Assistant Store Manager to join our fashion store team in Wellington so we could be the perfect match!

This is role is for 28 hours per week. Candidate must be fully flexible to work across 7 days per week including Weekends and Bank Holidays.

What does this role involve:

• As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence.
• Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by:
• Ensuring highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life‑saving research.

Requirements:

• Experience in a customer facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results driven but with a recognition of right result, right way.

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting‑edge research and innovation, which hold the keys to saving and improving more lives.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Belonging at BHF

We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave)
• Wagestream - claim early access to your wages as you earn them
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers