Assistant Store Manager - [Exeter]

Dr. Martens; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a globally recognized brand as an Assistant Store Manager, where you'll inspire and lead a diverse team in delivering exceptional customer experiences. This role offers the chance to cultivate a positive work environment, drive sales, and develop your career within a supportive culture. The company values individuality and inclusivity, making it an exciting place to grow professionally. If you have a passion for retail and a knack for leadership, this is your opportunity to shine in a dynamic setting that encourages personal growth and teamwork.

Benefits

Bonus incentives

Welcome pair of Docs

65% off all footwear

50% off all accessories

2 paid volunteer days per year

Generous holiday allowance

Matched pension contributions

Opportunities for growth

Complimentary access to virtual GP

Access to Employee Assistance Programme

Qualifications

• Experience as an Assistant Store Manager or Supervisor in retail.
• Ability to coach and develop teams effectively.

Responsibilities

• Manage daily retail operations and ensure KPIs are met.
• Lead and mentor the team to provide excellent customer service.

Skills

Coaching

Sales Orientation

Team Management

Problem Solving

Fluency in English

Education

Experience in Retail Management

Tools

Microsoft Office

POS Systems

Job description

Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: Be Yourself, Act Courageously, and Show You Care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.

SO WHAT'S THE STORY - Assistant Store Manager -

We are looking for an engaging, inspirational Assistant Store Manager to help lead the diverse team at our store.

Our Assistant Store Manager will work hand in hand with our Store Manager creating a strong partnership to provide leadership and direction, guiding their team to provide an outstanding service offer that supports the delivery and growth of Dr. Martens. While also focusing on your own development, you will be a driving force in cultivating a great working environment within your store, always ensuring your team's well-being is at the heart of your decision making.

THE GIG - Assistant Store Manager -

• Take responsibility for day-to-day retail operations to company expectations (Coaching, sales analysis, visual merchandising and administration).
• Assume complete responsibility of the store & team in absence of the Store Manager.
• Take responsibility for health & safety and security issues within the store.
• Achieve set KPI’s (i.e. Sales/CR/UPT) in line with the store P&L budget.
• Lead and implement high standards of customer experience and product knowledge within the team through a coaching approach to create a seamless and consistent customer experience.
• Ensure appropriate stock management procedures are followed including stock take, process deliveries, loss prevention actions, etc.
• Work closely with your Store Manager, Regional Manager and Head Office functions to make commercial decisions for your store in line with our business objectives.

At Dr. Martens your duties will go hand in hand with the below qualities;

• You’ll be a proud custodian of our culture, embodying what we stand for and encouraging others to do the same.
• You’ll help build a highly engaged team – ensuring a collaborative culture and providing guidance and support to other team members.
• Great relationship management that delivers results through effective teamwork.
• You will take ownership of your own development, proactively seeking out feedback to build self-awareness.
• You will bring the outside-in; you’ll share best practices across the team/business and encourage ideas sharing as well as collaborative problem solving.
• You’ll lead the way and role model on all things DE&I & wellbeing.

To be our Assistant Store Manager you should have/or be;

• Passion for our product.
• Similar experience in an Assistant Store Manager or Supervisor role, ideally within a fashion/lifestyle brand, for a few years.
• Confident in coaching, developing and mentoring teams.
• Sales-oriented and able to drive others to achieve store goals and objectives.
• Demonstrates resilience, together with a solution-driven mindset.
• Fluency in English at a business level. Additional languages would be a benefit.
• Good IT skills – confident in using Microsoft Office and POS systems.

WHAT’S IN IT FOR YOU?

• Bonus incentives.
• Welcome pair of Docs.
• 65% off all footwear.
• 50% off all accessories.
• 2 paid volunteer days per year.
• Generous holiday allowance.
• Matched pension contributions.
• Opportunities for growth.
• Complimentary access to virtual GP via the RetailTrust.
• Access to our Employee Assistance Programme & Mental Health First Aiders.

Interested? Apply now!

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.