Shop Supervisor

Sue Ryder; Exeter; On-site; Part time

Job summary

An established charity retailer is seeking a passionate Shop Supervisor to lead their Exeter shop. In this rewarding role, you will leverage your retail experience and customer service skills to inspire your team and drive sales for a crucial cause. You will be responsible for managing stock processes, ensuring high standards of merchandising, and fostering community relationships to generate donations. With a competitive benefits package that includes generous holiday allowances and a supportive work environment, this opportunity allows you to make a meaningful impact while enjoying a fulfilling career. Join a team that values diversity and inclusion, and be there when it matters.

Benefits

27 days holiday rising to 33

Company pension scheme

Staff discount with retailers

Refer a Friend scheme - £250

Access to Employee support programme

Enhanced maternity, paternity and adoption pay

Qualifications

• Experience in retail with a strong focus on customer service.
• Ability to lead and inspire a team to achieve sales targets.

Responsibilities

• Drive business and sales through effective team leadership.
• Manage stock processes and ensure high merchandising standards.

Skills

Customer Service Skills

Retail Experience

Team Leadership

Sales Target Achievement

Tools

Epos System

Job description

Shop Supervisor
Sue Ryder Charity shop, 19 Cowick St, St Thomas, Exeter EX4 1AL
15 hours per week over 7 days
£11.59 per hour + rewards & Benefit Scheme
Be there when it matters.

Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community.

As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, and Boxing Day off.

Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so, assist and support our Shop Manager to run our Exeter shop and contribute to the work we do across Sue Ryder!

Responsibilities include:

1. Using your skills and retail experience to help drive business, push sales, and achieve targets.
2. Leading a team to deliver great customer service to our donors and customers.
3. Working with the local community to generate sufficient donated stock to drive sales.
4. Recruiting, training & retaining a volunteer team, providing leadership and guidance.
5. Setting high standards of merchandising and housekeeping, ensuring health and safety is a priority.
6. Managing effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
7. Acting as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
8. Managing an effective stock process through the Epos operation.

Competitive Benefits Package:
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Access to Employee support programme
- Enhanced maternity, paternity and adoption pay
- Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
- and lots more. Please visit our careers website for the full list.

Closing date: 16th Jan
Interview date: TBC

We actively encourage applications from people from all backgrounds to help us provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process by emailing
Equity, Diversity, and Inclusion

If you want more than just a job, we want you.
Join the team and be there when it matters.
Why Work for Sue Ryder

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need.