Floor Manager (Service Coach) - West London

NIKE; Greater London; On-site; GBP 30,000 - 44,000; Full time

Benefits offered by this job

Monthly bonus

Employee discounts

Pension & shares

Career development

Training

Job summary

NIKE stores in London are seeking a Head Coach to lead a high-performing team and deliver a premium brand experience. You will coach and motivate staff, manage daily operations, and drive sales across the floor, including digital services and visual merchandising.

You will oversee hiring and scheduling, build a positive NIKE culture, and partner with store leadership to ensure standards and initiatives are executed effectively.

Qualifications

• Experience in retail and/or leadership positions.
• Very good command of English language (written and spoken).
• Experience and competency in serving exceptional customer service.
• Ability to coach and develop a strong team.
• Strong focus on communication.
• Flexibility to work in shifts and on weekends.

Responsibilities

• Deliver premium brand experience to consumers.
• Lead, coach and motivate the department team to maintain a positive work atmosphere.
• Achieve sales targets with a focus on digital services, visual merchandising, and the sales floor.
• Identify areas for improvement based on consumer feedback and data.
• Partner with senior store leadership and HQ to ensure NIKE standards and initiatives are followed.

Skills

Retail leadership

Customer service

Team coaching

English proficiency

Job description

Do you know, what we are missing to create the best retail team on the globe? Someone like YOU!

In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called "Head Coach", an Assistant Store Manager is called "Assistant Head Coach", a department manager is called "Coach", a team leader is called "Lead" and a Sales Associates is called "Athlete".

As a Coach you are:

• Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers
• Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere
• Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor)
• Identifying and improving areas based on feedback given by consumers
• Being a brand ambassador for NIKE's initiatives including training your team
• Ensuring that the store complies with all NIKE standards and guidelines
• Cooperating with your business partners across stores and HQ

More specifically, our store structure consists of the 3 Coach roles below:

COMMERCIAL

• Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
• Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
• Working alongside departments leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.
• Being responsible for monthly initiative launches
• Using our reporting tools to make the best commercial decisions
• Achieving accurate inventory to fulfill digital orders

ATHLETE EXPERIENCE

• Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
• Leading team Engagement on NIKE Community Ambassador activities
• Partnering with senior store leadership, you will oversee the hiring processes including onboarding
• Being responsible for store scheduling
• Working collaboratively with store team to implement & maintain a positive NIKE culture

CONSUMER EXPERIENCE

• Leading by example and the delivery of our sales floor service and bring the consumer journey to life
• Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
• Completing specific training and share completion with athlete services
• Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

What you get:

• Attractive salary that evolves with the market and experience
• Opportunity on receiving monthly bonus payments
• Attractive online and in-store employee discounts
• Attractive Benefits Package, Pension & Share scheme
• Exciting development and career opportunities
• Regular training on leadership, sales and products
• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
• Staff dress to represent NIKE and foster our team spirit
• Access to sports activities
• Opportunities to participate in unique NIKE moments

What you bring:

• A passion for NIKE and/or love of sport
• Experience in retail and/or leadership positions
• Very good command of English language (written and spoken)
• Experience and competency in serving exceptional consumer service
• Ability to coach and develop a strong team
• Strong focus on communication
• Flexibility to work in shifts and on weekends

Watch this video to find out about the atmosphere in our stores and learn more about our store traditions.