Assistant Store Manager (Assistant Head Coach) - Wembley

Nike Inc; Greater London; Remote; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary and market-aligned compensation

Monthly bonus potential

Employee discounts

Benefits package, pension & share plan

Career development and training

DEI-focused culture

Staff dress code to represent Nike

Access to sports activities

Nike moments participation

Job summary

Nike Wembley is seeking an Assistant Head Coach to work closely with the Head Coach in delivering an outstanding shopping experience.

You will lead and develop a diverse team, manage staffing and coaching, and ensure high standards across departments to drive sales and customer satisfaction.

Qualifications

• Extensive retail experience including management experience.
• Fluent written and spoken English.
• Proven ability to deliver exceptional customer service.
• Strong communication skills and the ability to coach a team.
• Willingness to work evenings and weekends.
• Experience in leading diverse teams and departments.

Responsibilities

• Cooperate with Head Coach to create a unique shopping experience and deliver service excellence.
• Coordinate, support and supervise a diverse team including recruitment, development and staffing.
• Implement operational processes to reach sales targets and improve consumer satisfaction.
• Oversee departments such as Commercial, Athlete and/or Consumer Experience.
• Support Head Coach in implementing Nike’s store strategy (sustainability, membership, digital services).
• Provide reports on store activities, local marketplace and consumer insights.
• Ensure store compliance with Nike standards and guidelines.
• Collaborate with partners across stores and HQ.

Skills

Retail experience

Leadership

English skills

Customer service

Team coaching

Shift work

Job description

Assistant Store Manager - Wembley

Do you know, what we are missing to create the best retail team on the globe? Someone like YOU!

In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called \"Head Coach\", an Assistant Store Manager is called \"Assistant Head Coach\", a department manager is called \"Coach\", a team leader is called “Lead“ and a Sales Associates is called \"Athlete\".

Join the NIKE, Inc. team!

As an Assistant Head Coach you are:

• Cooperating with the Head Coach to create a unique shopping experience and deliver service excellence to our consumers.


• Coordinating, supporting and supervising a diverse team and ensuring an excellent work atmosphere (e.g. recruitment, development, performance management, staffing).


• Implementing operational excellent processes and tools to reach sales targets, optimize services and improve the consumer satisfaction as well as to increase efficiency and productivity.


• Overseeing various departments such as Commercial, Athlete and/or Consumer Experience.


• Supporting Head Coach in implementing NIKE’s strategy in your store (e.g. sustainability, membership, digital services).


• Providing reports about store activities, local marketplace and consumer insights.


• Ensuring that the store complies with all NIKE standards and guidelines.


• Cooperating with your business partners across stores and HQ.

What you get:

• Attractive salary that evolves with the market and experience.


• Opportunity on receiving monthly bonus payments.


• Attractive online and in-store employee discounts.


• Attractive Benefits Package, Pension & Share scheme.


• Exciting development and career opportunities.


• Regular training on leadership, sales and products.


• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I).


• Staff dress to represent NIKE and foster our team spirit.


• Access to sports activities.


• Opportunities to participate in unique NIKE moments.
  

What you bring:

• A passion for NIKE and/or love of sport.


• Some experience in retail and/or leadership positions.


• Very good command of English language (writtenand spoken).


• Experience and competency in serving exceptional consumer service.


• Ability to coach and develop a strong team.


• Strong focus on communication.


• Flexibility to work in shifts and on weekends.
  

Qualifications:

• Extensive retail experience including experience in management.


• Enthusiasm and passion about sports and / or sports fashion.


• Availability to work evenings and weekends.