Assistant Store Manager

JD Sports Fashion; Perth; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a skilled Assistant Manager to lead a dynamic team in a fast-paced retail environment. This role involves guiding the team to achieve sales and KPI targets while ensuring exceptional customer service. The ideal candidate will have a strong background in retail management, with a passion for coaching and developing staff. You will play a crucial role in fostering a positive team culture, analyzing performance data, and driving operational excellence. Join a company that values innovation and employee development, offering attractive benefits and growth opportunities.

Benefits

Quarterly discretionary bonuses

30% employee discount

Exclusive deals through benefits platform

Access to digital health services

Health cash plans

Opportunities for personal development

Discounted gym memberships

Life assurance

Colleague networks

Volunteering opportunities

Qualifications

• Previous supervisory or management experience in retail.
• Proven track record of achieving sales targets and KPIs.

Responsibilities

• Support Store Manager in managing operations and meeting sales targets.
• Create a positive team culture through recruitment and training.
• Analyze sales data to make informed operational decisions.

Skills

Leadership

Communication

Sales Analysis

Customer Service

Coaching

Retail Trends Awareness

Attention to Detail

Job description

JD Sports - 0456 Perth, Units 4&5, PERTH, Perth and Kinross, United Kingdom

Req #423

01 May 2025

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with colleagues working across various retail fascias in many markets worldwide.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019, and continues to grow both in the UK and internationally.

Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we seek individuals who are committed to our strategic goals of being people-led, innovative, and customer-focused, providing operational excellence and exploring new growth areas daily.

Role Overview:

We are looking for a skilled Assistant Manager with strong leadership and communication skills to guide their team towards meeting sales and KPI targets while delivering exceptional service.

Responsibilities:

1. Support the Store Manager in managing all store operations to meet or exceed sales and KPI targets, setting clear sales goals and tracking performance to foster continuous growth.
2. Create a positive team culture through recruiting, training, and ongoing development of staff, building a motivated and high-performing team.
3. Analyze sales data and financial reports to make informed decisions, identifying opportunities operationally and commercially.
4. Act as the point of contact for colleagues in the Store Manager's absence.
5. Provide excellent customer service, addressing inquiries and resolving complaints professionally.
6. Assist in managing daily operations, including opening and closing procedures.
7. Support cash management tasks, such as processing transactions and reconciling tills.
8. Participate in hiring, onboarding, and training new employees.
9. Offer feedback and coaching to improve colleague performance.
10. Assist in maintaining colleague schedules for optimal coverage and productivity.

Role Objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive additional KPIs such as Units, Conversion, ATV, UPT.
3. Achieve upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training.
7. Maintain employee satisfaction and engagement scores meeting or exceeding company benchmarks.
8. Assist in keeping operational costs within the budget.

Skills and Experience:

1. Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
2. Passion for retail with a good understanding of current trends and competitors.
3. Experience in coaching and developing individuals.
4. Proven track record of achieving sales targets and KPIs.
5. Ability to analyze KPI data for commercial decision-making.
6. Attention to detail and commercial awareness; visual merchandising experience is a plus.
7. Ability to promote JD Group values to stakeholders.

Employee Benefits:

We value our employees' efforts and offer attractive benefits such as:

• Quarterly discretionary bonuses
• 30% employee discount on a wide range of products
• Exclusive deals through our benefits platform (TELUS Health)
• Access to digital health and well-being services
• Health cash plans
• Opportunities for personal and professional development, including apprenticeships and qualifications
• Discounted gym memberships at JD Gyms
• Life assurance
• Colleague networks and volunteering opportunities