Assistant Store Manager

Welcome Break; Potters Bar; On-site; GBP 17,000 - 29,000; Full time

Benefits offered by this job

Meal allowance (£10)

30 days holiday

Brand discounts

Discounts for Welcome Break retailers

Pension scheme

Career development

Hotel discounts

Job summary

Welcome Break is hiring an Assistant Manager for the Starbucks at one of its sites. You will help lead the team, uphold standards, and ensure every customer enjoys a warm welcome and great service.

You’ll support the Store Manager across service, safety, people, and commercial performance, coaching staff on shift and keeping stock and routines running smoothly. This hands-on role offers training and a clear path to a Store Manager position, with a rewarding salary package up to £29,000 plus a

Qualifications

• Experience as Supervisor, Team Leader, or Assistant Manager in busy retail/hospitality
• Ability to deliver excellent customer service and welcoming experiences
• Ability to motivate, coach and develop others on shift
• Strong organisational skills and ability to juggle priorities during busy periods
• Understanding of standards, compliance and sales performance
• Ambition to develop management career with a clear progression path

Responsibilities

• Assist Store Manager in leadership of the team and daily operations
• Coach and support team on shift to maintain standards and service quality
• Manage stock, routines and cleanliness for smooth service
• Contribute to achieving strong sales and customer satisfaction targets
• Support training and development for colleagues and new starters
• Assist in preparing for busy periods and rush times

Skills

Leadership

Customer Service

Coaching

Prioritisation

Compliance

Sales

Job description

South Mimms, Potters Bar, Hert, United Kingdom, EN6 3QQ

Full-time role | Rewarding salary package up to £29000 with bonus scheme | £10 meal allowance every shift

Ready to take the next step in your leadership career in a fast-paced, customer-focused environment? As an Assistant Manager in Starbucksat Welcome Break, you'll help lead the team day to day, keep standards high, and make sure every customer gets a warm welcome and a great experience.

You'll support the Store Manager in Starbucksacross service, safety, people, and commercial performance, coaching the team on shift, helping to manage stock and routines, and making sure the unit is clean, well-organised, and ready for every rush. It's a hands-on role with real responsibility, and We'll give you the training and support to grow into a Store Manager role.

This role could be a great fit if you:

• Have experience as a Supervisor, Team Leader, or Assistant Manager in a busy retail, hospitality, or customer service environment
• Take pride in delivering great customer service and creating a welcoming experience
• Enjoy leading from the front - motivating, coaching, and developing others on shift
• Are confident juggling priorities, staying organised, and keeping the team focused in a busy environment
• Understand the importance of standards, compliance, and delivering strong sales performance
• Are ambitious and ready to develop your management career with a clear progression path

What you'll get as an Assistant Manager at Welcome Break:

• £10 meal allowance every shift, rewarding salary and bonus scheme
• 30 days' holiday (increasing with service)
• 50% off onsite brands (including KFC, Burger King, Starbucks and Pizza Express)
• My Welcome Break discounts - savings at hundreds of retailers
• Contributory pension (after 3 months)
• Structured career path and bespoke training
• Generous discounts on hotel rooms for you and family members

Due to responsibilities within the Assistant Manager role, applicants will need to be 18 years of age or over.

About Welcome Break

Welcome Break is one of the UK's leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well as hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.