Assistant Store Manager

British Heart Foundation; Lytham; On-site; GBP 23,000 - 32,000; Full time

Job summary

The British Heart Foundation is seeking an Assistant Store Manager for its Lytham fashion store. You will support the Store Manager with daily operations and take full responsibility in their absence.

You will inspire staff and volunteers to deliver an excellent customer journey, drive sales through physical and digital channels, and maintain high visual merchandising standards in a fast-paced, seven-day-a-week environment.

Qualifications

• Experience in a customer facing role.
• Supervisory experience.
• Commercially driven to encourage new ideas.
• Inclusive approach to developing teams.
• Passion for delivering exceptional customer service and achieving the highest retail standards.
• Results driven but with a recognition of right result, right way.

Responsibilities

• Assist Store Manager in day-to-day store operations.
• Lead and support staff and volunteers in the manager's absence.
• Deliver excellent customer service and achieve sales targets.
• Maintain high standards of visual merchandising.
• Support recruitment and development of volunteers and stock management.
• Work across seven days per week including weekends and bank holidays on a rota.

Skills

Customer facing

Supervisory

Commercial mindset

Team development

Customer service

Retail standards

Job description

Are you looking for an opportunity to progress in store management?

We’re looking for an Assistant Store Manager to join our fashion store team in Lytham so we could be the perfect match!

Candidate must be fully flexible to work across 7 days per week including Weekends and Bank Holidays.

What does this role involve:

As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence.

Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by:

• Ensuring highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life‑saving research.

Experience in a customer facing roleSupervisory experienceCommercially driven to encourage new ideasInclusive approach to developing teamsPassion for delivering exceptional customer service and achieving the highest retail standardsResults driven but with a recognition of right result, right way.