Assistant Store Manager

Whatsoninleeds; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to join their dynamic team in Leeds. This role is pivotal in creating an inspiring shopping environment while maximizing profitability through effective team leadership and customer service excellence. The ideal candidate will have a passion for retail and a knack for motivating others, ensuring that every customer leaves with a smile. Join a company that values inclusivity and personal growth, offering a range of benefits that support your career and well-being. If you're ready to take your retail career to the next level, this opportunity is for you!

Benefits

Perkbox Discounts

Learning Resources

Dental Insurance

Pension Scheme

EAP Support

Critical Illness Coverage

Eye Test Contributions

Sabbatical Leave

Enhanced Family Policies

Refer a Friend Scheme

Qualifications

• Experience in retail management and customer service excellence.
• Strong leadership skills to develop and motivate a team.

Responsibilities

• Support the Store Manager in driving sales and managing costs.
• Ensure high standards of customer service and store presentation.

Skills

Customer Service

Team Leadership

Sales Management

Financial Analysis

Education

High School Diploma

Retail Management Certification

Tools

Retail Management Software

Learning Management System

Job description

Leeds, Yorkshire and the Humber, United Kingdom

FatFace

Posted today

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Full Job Description

Role: Assistant Store Manager

Job type: Permanent, Full-Time (40 hours)

Who are we?

For over 30 years, we’ve travelled, laughed, and grown. We believe life is for living and more fun with those we love. We are Made for Life.

Our mission statement:

Crafting clothes for life’s everyday adventures. Today, tomorrow, and always.

Our Product formula:

Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying, and any other form of marginalization in our workplaces.

Role Overview

Putting the customer at the heart of everything that you do, you will support the Store Manager in commercially managing your store to maximise profitability through the retail plan; driving sales, managing costs, and delivering our brand through the visual proposition. Creating a fun and inspiring atmosphere in line with our brand and culture, you must support the development of the team, whilst ensuring the highest standards are maintained throughout the store according to company guidelines.

Role Responsibilities

• Leading by example and demonstrating exceptional standards of behaviour ensuring the integrity of the brand is maintained at all times.
• Drive and role model customer service standards to exceed customer expectations.
• Training, coaching, and developing your team supporting the completion of appraisals and performance reviews for all Crew.
• Proactive analysis of available financial data, retail and company strategy, use of local/industry knowledge, and commercial creativity to maximise sales opportunities and support in making commercial decisions to drive store performance and exceed KPI targets.
• To ensure that the store is working to budget through effective scheduling, cost controls, and crew productivity.
• To use effective planning and organisational skills to successfully implement the retail plan.
• Communicating and liaising with Head Office to influence and maximise the stock package where appropriate.
• To ensure correct procedures are adhered to in a professional manner for your Crew and store including cash and stock, health and safety, office, security of premises, key holders, and loss prevention (NB, this list is not exhaustive).
• To oversee and execute the FatFace visual proposition to company standards including leading sale / new season launches and floor moves.
• To abide by all FatFace policies and procedures and comply with legal obligations including safety requirements.
• Ensure GDPR procedures are adhered to at all times to maintain confidentiality.
• In the absence of the Store Manager, take on holding responsibilities that ensure the continued success of your store in sales, standards, and Crew development.
• To deliver excellent customer service standards focusing on customer needs and satisfaction.
• Align self to company's social and environmental mission and champion any actions that you can directly impact at all times.
• Proactively offer alternative ways for customers to buy across all of our channels.
• Ensure all crew are equipped with product training and are aware of our multichannel proposition.
• Championing the FatFace vision and values in store to keep the customer at the heart of all decision making.
• Proactively provide crew with learning, development, and coaching opportunities to aid in achieving high-performing teams that reach their full potential.
• Use of local knowledge and creativity to maximise sales opportunities that are unique to your market.
• Ensure that the store is working to budget through effective scheduling, cost controls, and Crew productivity.

Benefits of working with us

• Perkbox – our online platform offering discounts, wellbeing content, and more from day one.
• THRIVE – our learning management system with thousands of learning resources.
• Dental Insurance (employee funded).
• Pension scheme.
• EAP support around the clock (UNUM/Retail Trust/Fashion Textiles Support).
• Critical illness/Death in service for salaried staff.
• Eye tests/contributions to glasses (qualifying roles only).
• Sabbatical leave in line with service.
• Enhanced family-friendly policies (e.g., Maternity Leave).
• Refer a friend scheme.

If this sounds like the opportunity for you, then apply today!